Job Summary

Disney is seeking enthusiastic and empathetic Remote Healthcare Call Center Representatives to join our customer support team. In this role, you will assist patients, caregivers, and healthcare providers by answering inquiries, providing accurate information, and resolving issues related to healthcare services. This is an excellent opportunity for individuals looking to work from home while delivering exceptional service and support.

Key Responsibilities

• Handle inbound and outbound calls related to healthcare services, insurance, and patient inquiries.

• Provide accurate information and guidance on medical appointments, billing, and insurance coverage.

• Document and update patient information in the companys CRM system.

• Resolve customer concerns with professionalism and empathy.

• Follow HIPAA and company guidelines to maintain the confidentiality of patient information.

• Collaborate with internal teams to ensure smooth resolution of escalated issues.

• Meet daily performance targets, including call quality and response times.

Required Skills and Qualifications

• High school diploma or equivalent (no degree required).

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Basic computer skills and ability to navigate multiple software applications.

• Ability to work independently and manage time efficiently in a remote environment.

• Empathy and patience when assisting patients or healthcare clients.

Experience

• Previous call center, healthcare support, or customer service experience is preferred but not mandatory.

• Training will be provided to all selected candidates.

Working Hours

• Flexible schedules available across USA day and night shifts.

• Full-time and part-time positions are offered.

• Weekend availability may be required based on shift selection.

Knowledge, Skills, and Abilities

• Familiarity with healthcare services and medical terminology is a plus.

• Ability to multitask while maintaining high attention to detail.

• Strong interpersonal skills and a customer-first approach.

• Ability to remain calm and professional in high-stress situations.

Benefits

• Work-from-home convenience with flexible shifts.

• Competitive hourly pay with performance bonuses.

• Health, dental, and vision insurance options for full-time employees.

• Paid training and opportunities for career advancement within Disney.

• Employee discounts and access to exclusive Disney perks.

Why Join Disney?

At Disney, we believe in delivering magic not only to our guests but also to our team members. By joining our remote healthcare call center team, you will be part of a supportive, inclusive, and innovative work culture. You will have the opportunity to help people every day while enjoying the flexibility of working from home and building a rewarding career with a world-renowned brand.

How to Apply

Interested candidates can submit their application by visiting Disney Careers on our official website. Complete the online application form, attach your resume, and indicate your preferred shift availability. Selected candidates will be contacted for a virtual interview and remote onboarding process.