Job Summary

SysTechCare Support is seeking a dedicated and enthusiastic E-commerce Live Chat Agent to join our growing support team. This role is ideal for female students or individuals who prefer remote work and flexible schedules. You will be the first point of contact for our online customers, assisting with product inquiries, order tracking, and general support through live chat. Your ability to communicate effectively, multitask, and provide exceptional customer service will be key to success in this role.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email channels.

• Assist customers with product selection, order placement, and delivery updates.

• Resolve customer concerns with empathy, professionalism, and accuracy.

• Document customer interactions and escalate complex cases to the support team.

• Collaborate with internal teams to ensure smooth resolution of customer issues.

• Maintain a high standard of service that aligns with SysTechCare Supports customer-first values.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong interpersonal and problem-solving abilities.

• Ability to handle multiple chats simultaneously while maintaining accuracy.

• Basic computer literacy and familiarity with e-commerce platforms.

• Self-motivated, patient, and attentive to detail.

Experience

• Prior customer support experience is preferred but not mandatory.

• Freshers and female students with strong communication skills are encouraged to apply.

Working Hours

• Flexible working hours with part-time and full-time options.

• Shifts may include evenings or weekends depending on business needs.

Knowledge, Skills, and Abilities

• Basic knowledge of e-commerce operations and online shopping processes.

• Ability to type quickly and accurately during live chat sessions.

• Capability to work independently in a remote environment.

• Positive attitude and willingness to learn new tools and software.

Benefits

• Work from the comfort of your home with flexible hours.

• Opportunity for female students to gain professional experience.

• Performance-based incentives and growth opportunities.

• Supportive and inclusive virtual work environment.

• Access to training and skill-development programs.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our team members to thrive professionally while enjoying the convenience of remote work. Joining us means becoming part of a company that values customer satisfaction, employee growth, and work-life balance. Whether you are starting your career or looking for a flexible opportunity, we provide the platform for your success.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to our HR department us with the subject line Application – E-commerce Live Chat Agent.
Shortlisted candidates will be contacted for an online assessment and virtual interview.