Job Summary

SysTechCare Support is seeking a highly organized and detail-oriented Online Returns Coordinator to join our remote team. In this role, you will be responsible for managing product return requests, coordinating with customers, and ensuring smooth return processes for e-commerce orders. This position is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service while maintaining efficiency in operations.

Key Responsibilities

• Manage and process online return requests through company platforms and email.

• Communicate with customers to confirm return eligibility and provide step-by-step return instructions.

• Coordinate with warehouse and logistics teams to ensure timely pickup and receipt of returned items.

• Update and maintain accurate records of returns and refunds in company systems.

• Investigate and resolve discrepancies related to returned products or refund requests.

• Track and report return trends to assist the operations team in improving processes.

• Ensure customer satisfaction by providing prompt resolutions to inquiries regarding returns and exchanges.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in Business Administration or related field is a plus.

• Strong written and verbal communication skills in English.

• Basic knowledge of e-commerce operations and return procedures.

• Comfortable working with MS Office (Excel, Word) and basic CRM or order management tools.

• Strong attention to detail and excellent organizational skills.

• Ability to multitask and manage time effectively in a remote work environment.

Experience

• 0–2 years of experience in customer service, e-commerce operations, or returns coordination.

• Freshers with excellent communication and organizational skills are welcome to apply.

Working Hours

• Flexible remote schedule with 6–8 hours per day.

• Weekend availability may be required during peak seasons.

Knowledge, Skills, and Abilities

• Knowledge of online shopping platforms and basic return policies.

• Strong problem-solving skills with the ability to handle customer concerns professionally.

• Ability to work independently and meet deadlines without supervision.

• Adaptability to dynamic e-commerce processes and seasonal workloads.

Benefits

• Work-from-home flexibility with no commute required.

• Competitive salary with performance-based incentives.

• Paid training and opportunities for skill development.

• Career growth opportunities in e-commerce operations and customer support.

• Supportive and collaborative remote team environment.

Why Join SysTechCare Support?

Joining SysTechCare Support means becoming part of a forward-thinking company in the e-commerce support industry. We value our employees growth, encourage innovation, and provide the tools and resources needed to thrive in a remote role. If you enjoy helping customers and want to build a career in online operations, this role is perfect for you.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to our recruitment team us with the subject line Application – Online Returns Coordinator (WFH). Shortlisted candidates will be contacted for an online interview.