Job Summary

SysTechCare Support is seeking a dedicated and detail-oriented Remote Order Tracking Support representative to join our customer service team. In this role, you will be responsible for monitoring, updating, and resolving customer inquiries regarding order statuses, shipments, and delivery tracking. This position is female-friendly, offering a flexible and supportive work environment that values work-life balance while providing opportunities to enhance your customer service skills.

Key Responsibilities

• Track and monitor customer orders from placement to delivery.

• Provide timely updates and resolution to customers regarding order delays or issues.

• Coordinate with logistics and warehouse teams to ensure prompt order fulfillment.

• Respond to customer queries through email, chat, or phone in a professional manner.

• Maintain accurate records of customer interactions and order history.

• Identify recurring issues and report them to the management team for process improvement.

• Ensure high standards of customer satisfaction by providing clear and empathetic communication.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Basic computer proficiency with the ability to navigate multiple systems.

• Strong organizational skills with attention to detail.

• Ability to handle multiple customer queries and prioritize tasks effectively.

• Customer-focused mindset with problem-solving skills.

Experience

• 0-2 years of experience in customer service, e-commerce support, or order tracking roles.

• Freshers with strong communication skills and willingness to learn are welcome to apply.

Working Hours

• Flexible remote working hours with full-time and part-time options available.

• Shifts may vary depending on business requirements; weekend availability may be required occasionally.

Knowledge, Skills, and Abilities

• Knowledge of basic order tracking and e-commerce processes is an advantage.

• Familiarity with CRM tools or online ticketing systems is a plus.

• Ability to work independently in a remote setup with minimal supervision.

• Quick adaptability to new systems and processes.

Benefits

• Work-from-home convenience with flexible hours.

• Supportive and female-friendly work culture.

• Opportunity to gain valuable remote customer service experience.

• Performance-based incentives and allowances.

• Career growth opportunities within SysTechCare Support.

Why Join SysTechCare Support?

At SysTechCare Support, we value our team members and promote a work-life balanced, inclusive, and empowering environment. By joining us, you become part of a company that is committed to your professional growth while giving you the flexibility to work from home. We believe in recognition, respect, and rewarding dedication.

How to Apply

Interested candidates can submit their updated resume along with a short cover letter to our HR department us with the subject line:
Application – Remote Order Tracking Support.

Selected candidates will be contacted for an online interview and assessment.