Job Summary

SysTechCare Support is seeking a dedicated and empathetic Remote Patient Service Representative to join our growing healthcare support team. This role is ideal for female professionals returning to the workforce who wish to leverage their skills in a flexible, remote-friendly environment. You will be the first point of contact for patients, assisting with inquiries, appointments, and service-related issues, while ensuring an exceptional patient experience.

Key Responsibilities

• Handle inbound and outbound calls to support patients with scheduling, inquiries, and follow-ups.

• Guide patients through the registration process and update medical records accurately.

• Collaborate with healthcare providers to ensure timely appointments and patient satisfaction.

• Maintain confidentiality of patient data in compliance with HIPAA and company policies.

• Resolve service-related concerns professionally and escalate complex issues to senior staff when necessary.

• Provide clear communication and compassionate support to patients at every touchpoint.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in healthcare administration or related field is a plus.

• Excellent verbal and written communication skills in English.

• Strong computer literacy with the ability to navigate CRM and scheduling software.

• High level of empathy, patience, and customer service orientation.

• Ability to work independently and manage time effectively in a remote setting.

Experience

• 0–2 years of experience in customer service, patient support, or healthcare administration.

• Prior experience in a hospital, clinic, or call center environment is advantageous.

• Returnees and career re-starters are encouraged to apply.

Working Hours

• Flexible remote work schedule with the option of part-time or full-time hours.

• Availability for weekday shifts; occasional weekend coverage may be required based on patient demand.

Knowledge, Skills, and Abilities

• Understanding of basic medical terminology is an advantage.

• Strong attention to detail and data entry accuracy.

• Ability to maintain professionalism under pressure and multitask efficiently.

• Excellent interpersonal skills and a proactive problem-solving attitude.

Benefits

• Competitive salary with performance incentives.

• Work-from-home flexibility supporting work-life balance.

• Training and mentorship programs for career re-starters.

• Opportunities for professional development and internal career growth.

• Paid leave and wellness support initiatives.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in creating opportunities for individuals who want to restart their careers and make a meaningful impact in healthcare. Joining our team means becoming part of a supportive, inclusive, and growth-oriented environment where your contributions help improve patient experiences daily.

How to Apply

Interested candidates can submit their updated resume along with a short cover letter highlighting their interest in healthcare support and remote work experience to us.
Shortlisted applicants will be contacted for a virtual interview.