Job Summary

SysTechCare Support is seeking a motivated and detail-oriented Virtual Medical Scheduler to join our remote team. This entry-level role is ideal for candidates interested in healthcare administration who enjoy providing exceptional service to patients. The primary responsibility will be managing patient appointment schedules, coordinating with healthcare providers, and ensuring a smooth patient experience—all from the comfort of your home.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments via phone, email, or online portals.

• Update and maintain accurate patient records in the scheduling system.

• Coordinate with healthcare professionals and medical staff to ensure availability and smooth patient flow.

• Handle patient inquiries regarding appointments, procedures, and follow-up visits.

• Notify patients of any changes or cancellations promptly.

• Ensure compliance with HIPAA and patient confidentiality guidelines.

• Generate daily and weekly appointment reports for the medical office team.

Required Skills and Qualifications

• High school diploma or equivalent (Associate degree preferred).

• Strong communication skills, both verbal and written.

• Basic computer proficiency and ability to work with scheduling software or EMR systems.

• Excellent organizational skills and attention to detail.

• Ability to handle multiple tasks and prioritize efficiently in a fast-paced environment.

• Reliable internet connection and a quiet home workspace.

Experience

• No prior experience required; training will be provided.

• Previous experience in healthcare administration, call center, or customer service is a plus.

Working Hours

• Flexible remote schedule with options for full-time or part-time shifts.

• Occasional weekend or evening availability may be required based on patient needs.

Knowledge, Skills, and Abilities

• Knowledge of basic medical terminology is desirable.

• Ability to remain professional, empathetic, and calm when interacting with patients.

• Problem-solving and conflict-resolution abilities.

• Comfortable using Microsoft Office Suite, Google Workspace, or similar productivity tools.

Benefits

• Competitive entry-level compensation.

• Work-from-home flexibility with paid virtual training.

• Opportunity to grow within the healthcare support industry.

• Performance incentives and recognition programs.

• Access to wellness and skill-building resources.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in fostering a supportive, inclusive, and growth-oriented work culture. As a Virtual Medical Scheduler, you will play a vital role in improving patients experiences while building valuable skills for your career in healthcare administration.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter to us with the subject line Virtual Medical Scheduler Application. Shortlisted applicants will be contacted for a virtual interview.