Job Summary

The Elite Job is looking for motivated and detail-oriented female college students to join our team as Part-Time Customer Email Support Executives. This remote role is ideal for students who want to gain hands-on experience in customer service while managing their studies. You will be responsible for responding to customer inquiries via email, ensuring a high level of satisfaction, and maintaining a professional and empathetic communication style.

Key Responsibilities

• Respond to customer queries, complaints, and feedback via email in a timely and professional manner.

• Maintain accurate records of customer interactions and escalate complex issues when necessary.

• Follow standard procedures and guidelines to provide effective solutions.

• Coordinate with the support team to ensure customer concerns are addressed efficiently.

• Ensure excellent customer experience by providing clear, polite, and empathetic responses.

• Manage multiple email threads and maintain proper follow-ups with customers.

Required Skills and Qualifications

• Currently pursuing a college degree (female students preferred).

• Strong written communication skills in English.

• Ability to handle multiple tasks and prioritize effectively.

• Basic knowledge of email handling and online communication tools.

• Attention to detail and a proactive attitude in problem-solving.

• Reliable internet connection and a personal laptop or desktop.

Experience

• No prior professional experience is required.

• Internship or volunteer experience in customer service or administrative work will be an advantage.

Working Hours

• Part-time: 2–4 hours per day (flexible scheduling to suit college timetables).

• Weekend availability is a plus but not mandatory.

Knowledge, Skills, and Abilities

• Excellent grammar, spelling, and email etiquette.

• Ability to remain calm under pressure and handle customer queries politely.

• Basic computer literacy (MS Office or Google Workspace).

• Quick learner with the ability to follow instructions accurately.

Benefits

• Work-from-home opportunity with flexible timings.

• Gain valuable customer service experience while studying.

• Certificate of experience upon successful completion of tenure.

• Potential performance-based incentives.

• Supportive and collaborative remote team environment.

Why Join The Elite Job?

At The Elite Job, we believe in empowering students to gain real-world experience while maintaining a healthy study-life balance. You will not only enhance your communication and problem-solving skills but also build a strong foundation for future career opportunities in customer service, administration, or business operations.

How to Apply

Interested candidates can apply by sending the following to us:

1. Updated resume.

2. A short cover letter explaining why you are suitable for this role.

3. Availability for part-time work.

Shortlisted candidates will be contacted via email for an online assessment and virtual interview.