Job Summary

HR Service Jobs is hiring Customer Care Executives for a reputed Automobile Dealership. This is a front-line role focused on delivering exceptional customer service to clients visiting the showroom or contacting through phone/email. You will be responsible for addressing customer inquiries, resolving complaints, scheduling service appointments, and supporting the overall customer experience. If you are passionate about customer service and have a background or interest in the automobile industry, we want to meet you at our Walk-in Drive!

Key Responsibilities

• Greet and assist walk-in customers and visitors at the dealership.

• Handle inbound calls and provide accurate information about vehicles, services, and bookings.

• Resolve customer queries or direct them to the appropriate department.

• Schedule test drives and service appointments.

• Maintain and update customer interaction logs in the CRM system.

• Coordinate with the sales and service departments for seamless customer experience.

• Provide follow-ups on customer service requests and feedback.

• Support the team during promotional events or launches.

Required Skills and Qualifications

• Minimum 12th pass; a diploma or graduate degree is preferred.

• Good verbal and written communication skills in English and Hindi (additional regional languages are a plus).

• Basic computer literacy (MS Office, email, CRM tools).

• Customer-first attitude with problem-solving capabilities.

• Polite, professional, and energetic approach while dealing with customers.

Experience

• 0 to 2 years of experience in customer service, front desk, or call handling roles.

• Freshers with strong communication skills are welcome.

• Prior experience in an automobile dealership or service center is an added advantage.

Working Hours

• Full-time role; showroom hours are 9:30 AM to 6:30 PM, including weekends.

• Weekly off will be given on a weekday (not Saturday/Sunday).

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Ability to work under pressure and handle multiple customers simultaneously.

• Familiarity with automobile brands, basic car features, and services (training will be provided).

• Strong organizational and follow-up skills.

Benefits

• Fixed monthly salary with performance-based incentives.

• On-the-job training and learning opportunities.

• Attractive employee discounts on car services and accessories.

• Friendly and professional work environment.

• Scope for career growth into sales or CRM roles.

Why Join

• Opportunity to work with a well-established automobile brand.

• Build a career in one of the fastest-growing sectors – automotive retail.

• Enhance your communication, negotiation, and service skills.

• Be a part of a dynamic, customer-focused team.

• Walk-in selection process – fast hiring, no long waits!

How to Apply

Walk in with your resume, one passport-size photo, and a valid ID proof to the following location:

For queries, contact us