Job Summary

Progressive Technology is partnering with Amazon to hire motivated, customer-obsessed Work From Home Customer Service Associates (Entry Level). In this role, you will be the first point of contact for Amazon customers, resolving queries through chat, email, and phone with empathy, accuracy, and speed. You will learn world-class customer service standards, work with intuitive tools, and build a solid foundation for a long-term career in operations, support, or people leadership—all from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email regarding orders, deliveries, returns, refunds, product information, and account issues.

• Troubleshoot problems by following defined workflows, knowledge bases, and standard operating procedures.

• Escalate complex or sensitive issues to senior specialists when required, ensuring timely resolution.

• Maintain high levels of accuracy in data entry, documentation, and case management.

• Meet or exceed performance metrics (AHT, FCR, CSAT/NPS, quality score, adherence).

• Proactively identify recurring issues and suggest improvements to processes or FAQs.

• Uphold Amazons customer-centric values with professionalism, patience, and integrity.

• Handle back-to-back interactions during peak seasons while maintaining empathy and composure.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong typing speed and accuracy; comfortable multitasking across multiple systems/windows.

• Basic technical literacy: able to navigate web apps, troubleshoot basic connectivity/browser issues, and follow scripted diagnostics.

• Customer-first mindset with strong problem-solving and active listening skills.

• Ability to follow structured workflows and adhere to schedules.

• High attention to detail and commitment to data privacy & security.

Experience

• No prior experience required—ideal for fresh graduates, career restarters, and entry-level professionals.

• Prior exposure to customer service, BPO, contact centers, or retail support is an added advantage but not mandatory.

Working Hours

• Flexible shifts, including evenings, weekends, and public holidays based on business requirements.

• Rotational or fixed shift options may be available.

• Overtime opportunities during seasonal peaks (e.g., festive sales, Prime events).

• Reliable high-speed internet connection and a quiet, distraction-free workspace required.

Knowledge, Skills, and Abilities

• Knowledge: Basic understanding of e-commerce customer journeys (ordering, tracking, returns).

• Skills: Communication, empathy, conflict resolution, time management, typing & documentation.

• Abilities: Learn quickly, follow SOPs, stay calm under pressure, work independently, and collaborate virtually with team leaders/coaches.

Benefits

• Competitive entry-level compensation with performance-based incentives.

• Work-from-home allowance/equipment support (where applicable).

• Paid training with clear learning paths and certifications.

• Health & wellness benefits as per policy (region-specific).

• Paid time off, sick leave, and holiday pay (as applicable).

• Career progression opportunities into Quality, Training, Workforce Management, Team Leadership, or Program Management.

• Inclusive, diverse, and supportive culture.

Why Join

• Start your career with a global brand known for innovation and customer obsession.

• Remote-first flexibility—eliminate commute time and work from a comfortable environment.

• Structured growth—performance metrics, feedback loops, and transparent career ladders.

• Skill building—develop communication, analytical, and problem-solving skills valued across industries.

• Be part of peak-scale operations—learn how world-class customer support functions at massive scale.

How to Apply

1. Prepare your resume highlighting communication skills, typing speed, tech comfort, and any customer-facing experience (internships, retail, call center, etc.).

2. Submit your application with the subject line: Customer Service Associate – WFH (Entry Level 

3. Include a brief cover note (3–4 lines) on why you are passionate about customer service and remote work.

4. Shortlisted candidates will undergo:

   • Online communication/aptitude assessment

   • Typing & systems navigation test

   • Virtual HR & operations interview

Want this tailored further?

Tell me:

• Country/region & compensation range you want to show

• Shift windows (e.g., 24/7, night-only, weekend-only)

• Tools/CRMs you want to name (e.g., Zendesk, Salesforce Service Cloud)

• Contract type (full-time, seasonal/temporary, gig/contract)

• Exact benefits (insurance, internet stipend, L&D budget, etc.)

I will customize it to your exact posting format.