Job Summary

SysTechCare Support is looking for a detail-oriented, digitally savvy female professional to manage day-to-day operations across Amazon and Meesho seller accounts. You will handle product listings, catalog hygiene, order/return workflows, customer tickets, pricing & promotions, and performance dashboards—ensuring our partner brands stay compliant, profitable, and highly rated on every marketplace. This role is ideal for women seeking a stable, growth-oriented work-from-home opportunity with clear processes, supportive leadership, and measurable impact.

Key Responsibilities

• Product Listings & Catalog Management: Create, optimize, and regularly audit product listings (titles, bullet points, descriptions, keywords, images, attributes, size/color variants).

• Order, Return & Refund Handling: Monitor orders, coordinate dispatches, oversee cancellations/returns, and process refunds/claims within SLA.

• Customer Service & Ticketing: Respond to buyer queries and escalations via Amazon/Meesho panels, email, and chat tools; maintain CSAT/response time targets.

• Pricing, Deals & Promotions: Set up Lightning Deals/Promotions/Coupons, maintain competitive pricing, and track pricing errors or suppressions.

• Inventory & Supply Coordination: Sync stock with internal teams, prevent OOS situations, and ensure accurate FBA/FBM inventory visibility.

• Compliance & Policy Adherence: Track and resolve listing suppressions, IP claims, account health notifications, and A-to-Z claims.

• Performance Reporting: Prepare weekly/monthly dashboards on sales, returns, ad spends, ACOS, conversion, buy-box %, and account health.

• Advertising Coordination (Nice to have): Support basic campaign setups, keyword management, and bid optimizations (Amazon Ads).

• Process Documentation: Maintain SOPs, checklists, and knowledge bases for repeatable excellence.

• Cross-Functional Collaboration: Work closely with category managers, logistics, design, and finance (invoices/GST reconciliation when needed).

Required Skills and Qualifications

• Bachelors degree in any discipline (Commerce/Marketing/IT preferred).

• Hands-on exposure to Amazon Seller Central and/or Meesho Supplier Panel (must-have for experienced candidates).

• Strong Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, basic formulas).

• Excellent written & verbal communication in English and Hindi.

• Solid grasp of e-commerce KPIs (CTR, CVR, ACOS, Buy Box, Return Rate, Cancellation Rate).

• Ability to work with SLAs, manage priorities, and multitask in a remote setup.

• High attention to detail and process orientation.

Experience

• 1–3 years of hands-on marketplace operations (Amazon/Meesho/Flipkart) preferred.

• Freshers with strong Excel and e-commerce fundamentals are welcome and will be trained.

Working Hours

• Standard: Monday to Saturday, 9:30 AM – 6:30 PM IST (two Saturdays off per month) or a 5-day week based on business need.

• Flexibility to log in during sale events, deal launches, or urgent account health escalations.

Knowledge, Skills, and Abilities

• Knowledge: Amazon/Meesho policies, catalog & taxonomy rules, listing quality guidelines, return/refund SOPs, account health metrics.

• Skills: Data cleaning & reporting, ticket handling, content writing for listings, basic advertising setup, problem-solving.

• Abilities: Work independently in a remote environment, learn fast, stay organized, maintain confidentiality, and deliver to strict timelines.

Benefits

• 100% Work From Home with structured onboarding & SOPs.

• Performance-based incentives and annual appraisal cycle.

• Internet reimbursement / WFH allowance (as per policy).

• Learning & certification stipend for upskilling in e-commerce/analytics.

• Paid time off, festival holidays, and maternity-friendly policies.

• Fast growth path to Senior Executive / Team Lead roles based on outcomes.

Why Join SysTechCare Support?

• Women-first, remote-friendly culture with real flexibility.

• Work on multi-brand, multi-category portfolios—accelerate your marketplace career.

• Clear KRAs, clean processes, and transparent performance metrics.

• Learn the full stack of marketplace operations—from listings to ads to analytics.

• Collaborative leadership that invests in your learning and long-term growth.

How to Apply

Send the following to us with the subject line:
Application – Marketplace Support (WFH)

1. Updated resume (PDF)

2. Brief cover note on your Amazon/Meesho experience (or why you want to start in this domain)

3. Notice period & current CTC (if applicable)

4. Preferred start date