Job Summary

SysTechCare Support is looking for empathetic, articulate, and tech-comfortable part-time Online Customer Support Executives to help our customers over chat, email, and social channels. This role is fully remote, designed for female freshers (students, returnees to work, or early-career professionals) who want to build a strong foundation in customer success while enjoying flexible hours and structured training.

Key Responsibilities

• Respond to customer queries via live chat, email, social media DMs, and ticketing tools with accuracy and warmth.

• Log, categorize, and escalate issues in the CRM/ticketing system following defined SLAs.

• Provide step-by-step product guidance, FAQs, and self-help resources to customers.

• Track unresolved cases and follow up proactively to ensure closure and customer satisfaction.

• Document recurring issues and share insights with the Product/Tech teams.

• Maintain confidentiality, data accuracy, and compliance with internal policies.

• Meet or exceed KPIs: first response time, CSAT, resolution time, quality score, and adherence.

• Participate in regular coaching, QA reviews, and knowledge-base updates.

Required Skills and Qualifications

• Education: Any graduate/undergraduate course (current students welcome).

• Communication: Strong written English; ability to type quickly and clearly.

• Customer Focus: Naturally empathetic, patient, and solution-oriented.

• Tech Readiness: Comfortable using web apps, spreadsheets, chats, CRMs, and ticketing tools (training provided).

• Professionalism: Reliable, punctual, and able to follow workflows and scripts.

• Attention to Detail: Able to document conversations and resolutions precisely.

Experience

• Experience not mandatory—freshers are encouraged to apply.

• Prior exposure to customer service, BPO, or online support (internships/part-time) is a plus, not a requirement.

Working Hours

• Part-time: ~20–25 hours per week (e.g., 4–5 hours/day, 5 days a week).

• Flexible shifts available (morning/afternoon/evening/weekend rotations).

• Ability to commit to at least 3–6 months preferred.

Knowledge, Skills, and Abilities

• Basic understanding of customer support etiquettes (tone, empathy, clarity).

• Ability to multitask between multiple chat windows and tools.

• Strong problem-solving mindset; knows when to escalate.

• Willingness to learn product features and continuously upskill.

• Comfortable working independently in a remote, metrics-driven environment.

Benefits

• Work-from-home flexibility with part-time hours.

• Paid training on tools, processes, and soft skills.

• Performance-based incentives/bonuses in addition to base stipend/hourly pay.

• Experience letter and career path into full-time Customer Success/Support roles.

• Supportive, mentorship-driven culture designed for early-career growth.

• Wellness days/mental health-friendly policies (as per company norms).

Why Join SysTechCare Support?

• Start your career in a safe, supportive, and growth-focused environment.

• Learn industry-standard customer support tools and processes.

• Gain real, resume-worthy experience without needing prior exposure.

• Be part of a team that values empathy, learning, and impact.

• Opportunity to convert to full-time for high performers.

How to Apply

Send the following to us (or through the application portal, if provided):

1. Updated resume (PDF) with contact details.

2. A brief cover note (3–5 lines) explaining why you are a great fit.

3. Your available working hours/shift preference and earliest start date.

4. (Optional) A short 1–2 minute voice note or Loom link demonstrating your communication style.