Job Summary

Hulu is seeking a customer-focused and tech-savvy Remote Customer Support Representative to provide outstanding assistance to our subscribers. In this role, you will serve as the first point of contact for customers, helping them with account management, billing inquiries, subscription setup, and resolving technical streaming issues. The ideal candidate is an effective communicator, a problem solver, and a brand ambassador who ensures a seamless streaming experience for our subscribers.

Key Responsibilities

• Deliver prompt and courteous responses to customer inquiries via chat, email, and phone.

• Assist users with subscription setup, renewals, upgrades, cancellations, and billing questions.

• Troubleshoot streaming issues, device compatibility problems, and app-related errors.

• Document customer interactions in internal CRM systems accurately and thoroughly.

• Escalate complex issues to technical or specialist teams when necessary.

• Stay up to date with Hulus features, updates, promotions, and policies.

• Educate customers on Hulu services, add-ons, account security, and usage tips.

• Maintain professionalism and empathy in every interaction, ensuring customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent (associate or bachelors degree preferred).

• Excellent written and verbal communication skills in English.

• Comfortable navigating and troubleshooting technical devices and apps.

• Proficient with basic computer functions, CRM systems, and web-based tools.

• Ability to type at least 40 WPM with accuracy.

• Strong listening and interpersonal skills.

• Reliable internet connection and a quiet, distraction-free work environment.

Experience

• Minimum 1 year of experience in customer service or technical support (preferably in a digital media, streaming, or SaaS environment).

• Prior remote work experience is a plus but not mandatory.

Working Hours

• Full-time or Part-time shifts available.

• Flexible scheduling, including evenings, weekends, and holidays.

• Multiple time zones supported with rotating shift opportunities.

Knowledge, Skills, and Abilities

• Knowledge of streaming platforms, OTT services, and smart devices (Roku, Fire TV, Apple TV, etc.).

• Ability to multi-task, prioritize, and manage time effectively.

• Capability to work independently while staying aligned with team goals.

• Calm under pressure and solutions-oriented in handling escalated concerns.

• Passionate about entertainment and delivering exceptional service.

Benefits

• Competitive hourly pay with regular performance incentives.

• Paid training and continuous professional development.

• Health, dental, and vision insurance (for full-time employees).

• 401(k) with company match.

• Generous employee discounts on Hulu and Disney+ subscriptions.

• Opportunities for career advancement within Hulu and Disneys global family.

• Remote work flexibility with equipment provided.

Why Join Hulu?

At Hulu, we are redefining the future of television with innovation, creativity, and people-first values. As part of The Walt Disney Company, we offer a dynamic, inclusive, and remote-friendly workplace where your voice matters. You will have the opportunity to support millions of subscribers while growing your career in a fast-paced and collaborative environment. Join us in shaping the next chapter of streaming entertainment.

How to Apply

If you are ready to help Hulu users enjoy their streaming experience to the fullest, apply now by submitting your updated resume and a brief cover letter highlighting your customer service experience.
👉 Apply via: Hulu Careers Portal or your preferred job application platform.