Job Summary

IndiGo Airline is seeking a dedicated and customer-focused AO&CS Ground Support Officer to join our Airport Operations and Customer Services (AO&CS) team. This role is critical in delivering a seamless travel experience by supporting passengers throughout their journey, especially in cases involving lost baggage, special assistance, and on-ground logistics. The ideal candidate will thrive in a fast-paced airport environment and demonstrate a proactive attitude in resolving issues and ensuring passenger satisfaction.

Key Responsibilities

• Assist passengers with check-in, boarding, and arrival procedures at the airport.

• Provide prompt support to passengers who have lost baggage and coordinate with internal teams for timely resolution.

• Handle baggage tracing, follow-up calls, and claim procedures in line with IndiGos service standards.

• Offer personalized assistance to elderly passengers, people with disabilities, and unaccompanied minors.

• Coordinate effectively with the baggage handling and ramp team for accurate and timely baggage delivery.

• Maintain detailed documentation of passenger complaints, incident reports, and lost baggage cases.

• Ensure compliance with airport security protocols and airline standard operating procedures (SOPs).

• Act as a liaison between ground staff, baggage services, customer care, and airline operations.

• Uphold IndiGos brand promise by delivering courteous and solution-oriented service at all times.

Required Skills and Qualifications

• Graduate in any discipline from a recognized university.

• Proficient in English and Hindi; additional regional languages are a plus.

• Computer literacy and familiarity with airline operational systems (e.g., DCS, BRS, WorldTracer).

• Strong interpersonal skills with a customer-first mindset.

• Problem-solving ability and emotional resilience under pressure.

• Professional grooming and communication standards.

Experience

• Minimum 0–2 years of experience in airport ground handling or airline customer service.

• Freshers with excellent communication skills and a passion for aviation are also encouraged to apply.

Working Hours

• Rotational shifts, including weekends and public holidays.

• Shift timings will vary based on flight schedules and airport operational needs.

Knowledge, Skills, and Abilities

• Deep understanding of airport and airline procedures.

• Knowledge of lost baggage protocols and passenger assistance services.

• Ability to work in a high-stress environment with strict timelines.

• Strong multitasking abilities and team collaboration.

• Excellent documentation and follow-up skills.

Benefits

• Competitive salary with shift allowances.

• Provident Fund (PF), ESI, and medical insurance coverage.

• Travel concessions on IndiGo-operated flights.

• Structured training programs for skill enhancement and career development.

• Employee wellness and assistance programs.

Why Join IndiGo?

• IndiGo is Indias largest and most reliable airline, offering tremendous opportunities for growth and advancement.

• Be part of a dynamic, fast-growing team where your contribution matters.

• Work in a diverse and inclusive environment that promotes teamwork, integrity, and innovation.

• Access to best-in-class training and mentoring from aviation professionals.

How to Apply

Interested candidates can apply by visiting IndiGos official careers portal.
Alternatively, submit your updated resume with a subject line Application for AO&CS Ground Support Officer to us

Shortlisted candidates will be contacted for a personal interview and assessment process at the nearest IndiGo recruitment center.