Job Summary:

Houston Skilled Consultancy is seeking enthusiastic and detail-oriented individuals to join our Non-Voice BPO team in Pune. This is an excellent opportunity for freshers or entry-level professionals who are eager to start their career in the fast-growing BPO industry. As a Non-Voice Process Associate, you will be responsible for handling backend operations, including data entry, customer query resolution via email or chat, and documentation—ensuring high accuracy and professionalism.

Key Responsibilities:

• Manage customer interactions through email, chat, or ticketing systems without voice communication.

• Process and validate customer requests, complaints, and feedback with speed and accuracy.

• Perform backend data entry and administrative tasks within set deadlines.

• Escalate unresolved issues to the concerned departments while maintaining accurate records.

• Ensure adherence to company guidelines, service-level agreements (SLAs), and quality standards.

• Maintain confidentiality of customer and business information at all times.

Required Skills and Qualifications:

• Minimum qualification: 12th Pass or any graduate from a recognized board/university.

• Basic knowledge of computers and typing (minimum 30-35 WPM with accuracy).

• Excellent written communication skills in English.

• Strong attention to detail and ability to multitask.

• Comfortable working in a fast-paced, target-driven environment.

• Willingness to work flexible shifts, including rotational and night shifts.

Experience:

• Freshers are highly encouraged to apply.

• Candidates with up to 1 year of BPO, data entry, or back-office experience will be preferred.

Working Hours:

• Full-time position (5–6 days working)

• Rotational shifts including night shifts and weekends as per business requirements

• Weekly offs as per roster

Knowledge, Skills, and Abilities:

• Proficient in MS Office (especially Excel and Word).

• Ability to type efficiently and manage time effectively.

• Problem-solving skills with a customer-first attitude.

• Ability to adapt quickly to new tools and technologies.

• Team player with a collaborative mindset.

Benefits:

• Fixed monthly salary with performance-based incentives

• Paid training and onboarding

• Provident Fund (PF) and Employee State Insurance (ESI)

• Opportunity to transition to voice or advanced support roles

• Skill development programs and career growth support

• Safe and inclusive work environment

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in nurturing talent from the ground up. Whether you are a fresher or someone looking for a solid career start, we provide the tools, training, and mentorship you need to thrive. Join a company that values hard work, recognizes dedication, and supports your career growth every step of the way.

How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line Application for Non-Voice BPO Process Associate – Pune
Alternatively, walk in with your resume at our Pune office between 10 AM – 4 PM (Monday to Friday).