Job Summary

The Elite Job is seeking a professional, friendly, and customer-oriented Spa Receptionist to become the face of our luxurious spa environment. As the first point of contact for clients, you will play a pivotal role in creating a welcoming and seamless experience by greeting guests, handling appointments, and ensuring exceptional customer service. This role is ideal for someone who thrives in a high-end service environment and enjoys making others feel relaxed, valued, and cared for.

Key Responsibilities

• Warmly welcome clients upon arrival and assist with check-in and check-out procedures

• Manage spa appointment schedules through phone, email, and walk-in bookings

• Answer inquiries regarding spa services, prices, availability, and promotions

• Coordinate with spa therapists and technicians to ensure timely service delivery

• Upsell spa services and packages to meet client needs and boost revenue

• Maintain a clean and inviting reception area, ensuring a relaxing ambiance

• Process payments accurately and maintain billing records

• Handle client feedback professionally and resolve minor complaints with care

• Maintain confidentiality of all client and spa data in compliance with privacy standards

Required Skills and Qualifications

• High school diploma or equivalent required; diploma in hospitality or beauty therapy preferred

• Strong verbal and written communication skills in English

• Polite, professional demeanor with excellent interpersonal skills

• Basic computer proficiency (MS Office, email, and scheduling software)

• Ability to handle multiple tasks in a fast-paced environment

• Well-groomed appearance, punctuality, and attention to detail

• Customer-first attitude and natural warmth in communication

Experience

• Minimum 1 year of experience in customer service, hospitality, spa, or salon reception is preferred

• Freshers with strong communication and a passion for the wellness industry are also encouraged to apply

Working Hours

• Flexible shifts, including weekends and holidays

• Typical shifts range between 9:00 AM – 7:00 PM (depending on the spas operating hours)

• Part-time and full-time options available for qualified candidates

Knowledge, Skills, and Abilities

• Understanding of spa treatments and wellness services is a plus

• Ability to stay calm under pressure and provide solutions promptly

• Knowledge of appointment booking software (e.g., Mindbody, Fresha, Zenoti) is advantageous

• Organizational skills to manage schedules and follow-ups

• Empathy and patience to ensure each guest feels valued and heard

Benefits

• Competitive salary with performance-based incentives

• Employee discounts on spa services and products

• Training and upskilling opportunities in customer service and wellness

• Supportive and professional work environment

• Flexible work arrangements (WFH/On-site based on role)

• Growth potential into supervisory or customer experience roles

Why Join The Elite Job?

At The Elite Job, we believe in creating enriching experiences not just for our clients, but for our team as well. When you join us, you become part of a people-centric organization that values service excellence, employee wellness, and career progression. If you are passionate about delivering tranquility and elegance through exceptional front-line service, you will thrive here.

How to Apply

Send your updated resume along with a brief cover letter explaining why you are a perfect fit for the Spa Receptionist role to us.
Subject Line: Application for Spa Receptionist

Applications are reviewed on a rolling basis. Shortlisted candidates will be contacted for an online or in-person interview.