Job Summary

MNC JOBS INFO is seeking a highly motivated and detail-oriented Customer Success & Operations Intern to join our remote team. This role is ideal for individuals passionate about customer satisfaction, process optimization, and business operations. As an intern, you will support the Customer Success and Operations teams in delivering a smooth and engaging experience to our users and clients, ensuring their queries and requirements are handled efficiently.

Key Responsibilities

• Assist with onboarding and engagement of new clients and customers.

• Respond to customer inquiries via email, chat, and other online platforms.

• Monitor client satisfaction levels and provide timely solutions to customer issues.

• Coordinate with cross-functional teams (Sales, Marketing, and Tech) to ensure smooth delivery of services.

• Support operational workflow improvements and documentation.

• Analyze customer feedback to identify recurring issues or patterns.

• Help prepare customer reports and maintain CRM records.

• Perform quality checks to ensure service excellence across interactions.

• Collaborate with the team to optimize customer retention strategies.

Required Skills and Qualifications

• Excellent communication skills in English – both written and verbal.

• Strong problem-solving and multitasking abilities.

• Tech-savvy with the ability to quickly learn CRM and productivity tools.

• Customer-centric mindset with a proactive attitude.

• Attention to detail and strong organizational skills.

• Ability to work independently and collaboratively in a virtual team setup.

• Proficient in MS Office, Google Workspace, and basic data entry.

Experience

• No prior full-time experience required.

• Previous internship or customer-facing role is a plus.

• Suitable for recent graduates, college students, or career switchers interested in tech, operations, or customer success.

Working Hours

• Flexible part-time schedule: 15–20 hours per week.

• Must be available to attend virtual team check-ins 2–3 times per week.

• Interns can work from any location with a reliable internet connection.

Knowledge, Skills, and Abilities

• Familiarity with customer success metrics and basic operational workflows.

• Ability to stay organized and manage multiple priorities.

• Willingness to learn new tools, processes, and technologies.

• Strong sense of accountability and ownership over tasks.

• Positive attitude and eagerness to grow professionally in a fast-paced environment.

Benefits

• Paid internship with performance-based incentives.

• Remote work flexibility—no commute necessary.

• Certificate of Internship and Letter of Recommendation upon completion.

• Real-world exposure to tech operations and customer success in a corporate setting.

• Mentorship and career guidance from industry professionals.

• Opportunity to be considered for full-time roles after internship.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we are redefining the future of remote work and digital recruitment. As part of our team, you will gain valuable insights into customer operations, improve your technical and interpersonal skills, and grow within a supportive, innovative environment. This internship will not only enhance your resume but also prepare you for a career in operations, tech, or client services.

How to Apply

Interested candidates should submit their updated resume along with a short cover letter outlining their interest in the role to us with the subject line:
Application for Customer Success & Operations Internship
Shortlisted candidates will be contacted for a virtual interview.