📝 Job Summary

Delta Airlines is seeking passionate, service-oriented, and detail-driven individuals to join our remote customer service team. As a Remote Customer Service Agent, you will be the first point of contact for our valued passengers, delivering world-class support via phone, email, and chat. Your role is pivotal in ensuring a smooth travel experience by assisting customers with reservations, flight changes, check-in issues, loyalty program questions, and general inquiries—all while embodying Deltas core values of integrity, respect, and excellence.

🎯 Key Responsibilities

• Handle inbound customer interactions through phone, email, and chat with professionalism and empathy.

• Assist customers with flight bookings, changes, cancellations, and travel arrangements.

• Provide accurate information about flight schedules, baggage policies, and Delta SkyMiles® program.

• Troubleshoot issues related to check-in, delays, upgrades, and digital tools.

• Resolve customer concerns and complaints in a calm, patient, and effective manner.

• Maintain a high level of product knowledge about Deltas services and policies.

• Accurately log customer interactions and resolutions into Deltas CRM systems.

• Uphold Deltas customer service standards and contribute to continuous process improvement.

✅ Required Skills and Qualifications

• High school diploma or equivalent (required).

• Excellent written and verbal communication skills.

• Strong problem-solving and multitasking abilities.

• Proficient in navigating computer systems, CRM tools, and online platforms.

• Ability to type at least 35 words per minute.

• Comfortable working in a fast-paced, high-volume environment.

• Must have a quiet and distraction-free home office with high-speed internet.

📅 Experience

• Preferred: 1+ year of experience in customer service, call center, or travel industry.

• Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply.

⏰ Working Hours

• Full-time and part-time shifts available.

• Flexible schedules including evenings, weekends, and holidays.

• Must be able to commit to a fixed shift post-training (based on business needs).

📘 Knowledge, Skills, and Abilities

• Strong interpersonal skills with a customer-first attitude.

• Knowledge of airline booking platforms or reservation systems (preferred, not required).

• Familiarity with Microsoft Office, Zoom, and online collaboration tools.

• High emotional intelligence with the ability to remain calm under pressure.

• Self-motivated, punctual, and dependable.

🎁 Benefits

• Competitive hourly pay with shift differentials for evenings/weekends.

• Paid virtual training and onboarding.

• Travel privileges for you and eligible family members.

• Health, dental, vision insurance (for eligible employees).

• 401(k) retirement savings plan with company match.

• Performance bonuses and recognition programs.

• Employee assistance program and wellness support.

🌟 Why Join Delta Airlines?

Delta is more than just an airline—we are a global community that connects people to what matters most. As a Delta team member, you will be part of a legacy of service, innovation, and excellence. We invest in our people and promote from within, offering career advancement opportunities in a dynamic and inclusive environment. At Delta, your journey matters.

📩 How to Apply

Ready to elevate your career from the comfort of your home?
Apply online by visiting our official careers page.
Search for Remote Customer Service Agent and submit your updated resume and application.