Job Summary:

Wayfair is looking for dedicated and customer-focused individuals to join our growing team as Part-Time Remote Customer Service Representatives. In this role, you will be the voice of Wayfair, supporting customers through phone, chat, and email by resolving product and order-related inquiries. This opportunity is ideal for candidates who enjoy helping people, excel in communication, and are eager to work remotely in a supportive and dynamic environment.

Key Responsibilities:

• Deliver outstanding customer service by providing accurate, empathetic, and timely responses to inquiries.

• Assist customers with product information, order tracking, returns, replacements, and billing concerns.

• Handle and de-escalate customer issues effectively and professionally.

• Navigate multiple systems and maintain clear and concise records of customer interactions.

• Meet or exceed performance targets such as customer satisfaction, quality, and productivity.

• Collaborate with team members and supervisors to continuously improve the customer experience.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Basic computer proficiency, including typing, navigating multiple tabs, and using CRM tools.

• Ability to work independently with minimal supervision.

• Strong problem-solving and critical thinking abilities.

• Positive attitude, patience, and a customer-first mindset.

• Quiet home workspace with reliable high-speed internet access.

Experience:

• Previous experience in customer service, retail, or call center environments is preferred but not mandatory.

• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

Working Hours:

• Flexible part-time shifts available, including evenings and weekends.

• Expected commitment of 20–25 hours per week, with opportunities for additional hours based on performance and availability.

Knowledge, Skills, and Abilities:

• Understanding of eCommerce customer service practices.

• Familiarity with online order systems, tracking tools, and FAQs.

• Ability to remain calm under pressure and handle difficult conversations gracefully.

• Willingness to adapt quickly to new processes and technology updates.

Benefits:

• Work-from-home convenience with flexible scheduling.

• Competitive hourly compensation with opportunities for bonuses.

• Paid training and ongoing support from experienced team leads.

• Employee discounts on Wayfair products.

• Opportunities for career growth and advancement into full-time roles.

Why Join Wayfair:

At Wayfair, we believe in creating an environment where employees can thrive personally and professionally. As a part-time Remote Customer Service Representative, you will have the chance to build meaningful relationships with customers, gain industry-relevant experience, and become a valued member of a forward-thinking company that values innovation, inclusion, and excellence.

How to Apply:

Ready to start your journey with Wayfair?
Click the Apply Now button on our careers page or visit careers.wayfair.com to submit your application. Be sure to include your resume and a short cover letter highlighting your passion for customer service.