Job Summary

Wayfair is one of the worlds largest online destinations for the home. As a customer-centric, tech-driven organization, we are constantly innovating and expanding our remote team to meet the evolving demands of e-commerce. We are currently hiring Entry-Level Remote Associates who are eager to start a rewarding career from the comfort of their home. This is a great opportunity for motivated individuals looking to gain valuable experience with a leading brand in the online retail space.

Key Responsibilities

• Assist customers through chat, email, or phone with inquiries about orders, product availability, returns, and more.

• Navigate internal systems efficiently to locate product and order information.

• Collaborate with various internal departments to ensure timely issue resolution.

• Maintain accurate records of customer interactions and transactions.

• Meet or exceed performance metrics such as customer satisfaction, resolution time, and quality assurance.

• Uphold Wayfairs brand voice and commitment to delivering an exceptional customer experience.

Required Skills and Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred).

• Excellent verbal and written communication skills.

• Strong computer skills and the ability to learn new software quickly.

• Comfortable working independently in a remote environment.

• A positive attitude, high energy, and a customer-first approach.

Experience

• No prior experience required; entry-level position.

• Previous experience in customer service, e-commerce, retail, or call center roles is a plus but not mandatory.

• Full training will be provided upon hiring.

Working Hours

• Flexible shifts available, including morning, afternoon, evening, and weekend options.

• Full-time and part-time schedules are both offered.

• Must be willing to work a minimum of 20 hours per week.

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively.

• Strong problem-solving and conflict-resolution skills.

• Empathy and patience when dealing with customers from diverse backgrounds.

• Attention to detail and commitment to accuracy.

• Willingness to learn and grow within the company.

Benefits

• Competitive hourly pay with performance bonuses.

• Paid training and development programs.

• Employee discounts on all Wayfair products.

• Health, dental, and vision insurance (for eligible employees).

• 401(k) with company match (for eligible employees).

• Work-from-home setup allowance (technology support may be included).

• Career advancement opportunities within the company.

Why Join Wayfair?

At Wayfair, we believe in creating a space where everyone belongs. We are committed to professional growth, inclusivity, and employee well-being. Joining our remote team means you will be part of a supportive, innovative, and forward-thinking organization. Whether you are starting your first job or transitioning careers, Wayfair gives you the tools to succeed and the flexibility to thrive in a remote setting.

How to Apply

Interested candidates can apply directly through the Wayfair Careers Portal or by submitting an updated resume and cover letter to our recruitment team. No prior experience? No problem. We are looking for motivated individuals ready to learn and grow.