Job Summary

The American Red Cross is seeking a compassionate, dedicated, and organized individual to join our Disaster Cycle Services team as a Caseworker, Disaster Services. This critical field support role provides immediate and ongoing recovery support to individuals and families affected by natural or man-made disasters. As a Caseworker, you will offer client-centered services including needs assessment, planning, resource referrals, and financial assistance, helping survivors return to stability and resilience. This position may require deployment to disaster-affected areas on short notice.

Key Responsibilities

• Provide direct casework services to individuals and families affected by disasters, following Red Cross standards and procedures.

• Conduct comprehensive needs assessments and develop recovery plans tailored to the clients circumstances.

• Coordinate with local, state, and federal resources to ensure clients receive necessary support.

• Maintain accurate and confidential client records in Red Cross systems.

• Serve as a liaison between disaster clients and partner organizations, ensuring continuity of care and effective resource referrals.

• Collaborate with internal disaster teams to support sheltering, feeding, and health service operations as needed.

• Participate in team briefings, training, and debriefings during deployment and after action reviews.

• Provide culturally competent, trauma-informed, and equitable service delivery.

• Travel and deploy to disaster sites for extended periods as required (up to 2 weeks at a time, occasionally on short notice).

Required Skills and Qualifications

• Bachelors degree in social work, human services, psychology, or a related field (or equivalent work experience).

• Strong interpersonal and communication skills, with the ability to build trust quickly in crisis situations.

• Knowledge of case management best practices and experience in client support roles.

• High level of emotional intelligence, empathy, and cultural sensitivity.

• Proficiency in using digital case management systems and Microsoft Office Suite.

• Ability to work independently and as part of a diverse, multidisciplinary team.

• Valid drivers license and willingness to travel for deployments.

Experience

• Minimum of 1–3 years of experience in human services, case management, disaster recovery, or a related field.

• Experience working with vulnerable populations, crisis intervention, or trauma-informed care is highly desirable.

• Previous volunteer or professional experience with emergency response agencies or nonprofits is a plus.

Working Hours

• Full-time position with a flexible schedule.

• Must be available to work irregular hours, including evenings, weekends, and holidays during active disaster operations.

• On-call rotation and deployment availability required (typically 10–14 days per deployment cycle).

Knowledge, Skills, and Abilities

• Deep understanding of the disaster cycle and recovery process.

• Working knowledge of community-based services and government relief programs (e.g., FEMA, HUD).

• Ability to assess and prioritize complex needs in a fast-paced environment.

• Strong documentation and organizational skills.

• Bilingual or multilingual abilities are highly preferred (especially Spanish, Vietnamese, or Arabic).

Benefits

• Comprehensive healthcare coverage (medical, dental, vision).

• Generous paid time off, holidays, and sick leave.

• 401(k) retirement plan with employer matching.

• Tuition reimbursement and professional development opportunities.

• Wellness programs and Employee Assistance Program (EAP).

• Opportunities to travel and work in diverse communities across the country.

• Meaningful, mission-driven work that directly impacts lives.

Why Join the American Red Cross?

Joining the American Red Cross means becoming part of a humanitarian organization that has been helping people for over 140 years. As a Caseworker in Disaster Services, you will work on the front lines of compassion, helping individuals rebuild their lives after catastrophic events. You will receive world-class training, collaborate with a team of passionate professionals, and contribute to a mission that matters: alleviating human suffering in the face of emergencies. This is not just a job—it is a chance to make a lasting difference.

How to Apply

Interested candidates should apply directly through the American Red Cross Careers Portal:

• Prepare a resume highlighting relevant experience.

• Include a cover letter expressing your passion for humanitarian work.

• Shortlisted applicants will be contacted for interviews on a rolling basis.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.