Job Summary

Progressive Technology is seeking a dedicated and customer-focused Remote Technical Support Representative to join our growing team. In this role, you will be the first point of contact for customers requiring technical assistance, offering timely support through multiple communication channels. This is an ideal position for someone who is passionate about solving problems, enjoys working in a virtual environment, and thrives in a customer service-oriented role. No two days are the same—you will handle a variety of queries and technical issues across hardware, software, connectivity, and user access.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency

• Diagnose and troubleshoot technical issues related to hardware, software, applications, and network connectivity

• Guide customers step-by-step through problem-solving processes

• Escalate unresolved issues to appropriate internal teams

• Document customer interactions, technical issues, and solutions in the ticketing system

• Ensure customer satisfaction by following up on open issues until resolution

• Maintain product knowledge and stay up to date on software updates and system changes

• Assist in creating helpdesk guides, FAQs, and internal knowledge bases

Required Skills and Qualifications

• Excellent communication skills in English—both verbal and written

• Strong problem-solving and analytical abilities

• Good understanding of common operating systems (Windows, macOS), mobile devices, and browsers

• Ability to remain calm and supportive under pressure

• Strong typing skills and comfort with navigating multiple systems/tools

• Self-motivated and capable of working independently in a remote environment

• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Zendesk, Freshdesk, etc.)

Experience

• Entry-level to 2 years of experience in a customer support or technical helpdesk role

• Experience in a remote work setting is a plus

• Basic technical certifications (CompTIA A+, Microsoft Certified Fundamentals) are desirable but not mandatory

Working Hours

• Full-time position (40 hours per week)

• Shifts may vary across standard U.S. time zones (EST, CST, MST, PST)

• Some weekend or holiday coverage may be required on a rotational basis

Knowledge, Skills, and Abilities

• Strong customer service orientation and active listening skills

• Attention to detail and ability to multitask

• Quick learner with a desire to expand technical knowledge

• Able to adapt to different personalities and technical levels of end users

• Collaborative mindset with the ability to work in a team-driven environment

• Reliable internet connection and a quiet workspace at home

Benefits

• Competitive pay structure

• 100% remote work flexibility

• Paid training and ongoing learning support

• Health, dental, and vision insurance options (for eligible employees)

• Paid time off and holidays

• Opportunities for career advancement

• Supportive and inclusive work culture

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering both our customers and our team members. We are proud to foster a culture of innovation, flexibility, and continuous learning. By joining our team, you will be a valued part of a forward-thinking company that truly supports your growth and well-being. Whether you are looking to gain hands-on experience or grow your career in tech support, this is the place for you.

How to Apply

Ready to take the next step?
👉 Apply now by submitting your updated resume and a short cover letter explaining why you are a great fit for this role. Applications can be submitted via our careers portal or by email to us.
Please ensure you meet the U.S. work eligibility requirements before applying.