📝 Job Summary

Progressive Technology is seeking energetic, motivated, and customer-focused individuals to join our growing remote customer service team. As a Customer Service Representative (Entry Level), you will serve as the first point of contact for our valued customers, assisting with inquiries, resolving issues, and delivering exceptional service across multiple channels including phone, email, and chat. No prior experience is required – we provide full training and ongoing support to help you succeed in your role.

🎯 Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Resolve product or service issues by clarifying customer complaints and determining the cause.

• Provide accurate, valid, and complete information using the right tools and resources.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Escalate unresolved issues to the appropriate departments as needed.

• Keep records of customer interactions, transactions, comments, and complaints.

• Follow communication procedures, guidelines, and policies consistently.

✅ Required Skills and Qualifications

• High school diploma or equivalent (GED).

• Basic computer literacy, including typing, navigating systems, and internet usage.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, prioritize, and manage time effectively.

• A quiet and distraction-free workspace with reliable internet access.

📅 Experience

• No prior customer service experience required.

• Freshers and career changers are encouraged to apply.

• Previous experience in retail, call center, hospitality, or help desk roles is a plus but not mandatory.

⏰ Working Hours

• Flexible scheduling available: morning, afternoon, evening, and weekend shifts.

• Full-time (30–40 hours/week) and part-time (15–25 hours/week) roles available.

• All shifts are based on Eastern or Pacific Time depending on the customer region.

📘 Knowledge, Skills, and Abilities

• Strong command of spoken and written English.

• Empathy-driven approach to customer interaction.

• Team player with a proactive and positive attitude.

• Adaptability to a fast-paced, digital-first environment.

• Willingness to learn new tools, technologies, and workflows.

🎁 Benefits

• 100% remote – work from the comfort of your home anywhere in the U.S.

• Paid training and onboarding program.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off (PTO) and holidays.

• Employee assistance programs and mental wellness support.

• Career growth opportunities within a supportive and inclusive team.

• Performance bonuses and incentive programs.

🌟 Why Join Progressive Technology?

At Progressive Technology, we do not just provide jobs – we help build long-term careers. Our remote-first culture, commitment to work-life balance, and investment in employee development make us a top choice for professionals who want flexibility and purpose. Whether you are just starting out or looking to restart your career path, we offer a platform where your voice is heard and your contributions truly matter.

📨 How to Apply

Ready to start your journey with us? Apply now by submitting your resume and a brief cover letter explaining why you are a great fit for the role.
Click the Apply Now button on our careers page or email your application to us with the subject: Customer Service Rep – Remote USA.