Job Summary

CVS Health is seeking a motivated and empathetic Customer Support Representative to join our dynamic team in a remote capacity. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products, services, and policies. Your goal is to deliver outstanding support while ensuring customer satisfaction and promoting CVS Healths commitment to accessible, affordable care.

Key Responsibilities

• Respond promptly and professionally to incoming calls, chats, or emails from customers.

• Assist members with inquiries regarding prescriptions, benefits, billing, and account information.

• Document all interactions in the internal systems accurately and thoroughly.

• De-escalate issues, offer resolutions, and follow up on unresolved matters.

• Collaborate with internal teams to resolve service issues or concerns.

• Maintain compliance with HIPAA regulations and CVS Health procedures.

• Promote a customer-centric culture by treating each individual with empathy and patience.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree preferred.

• Excellent communication skills, both verbal and written.

• Strong active listening and problem-solving abilities.

• Basic computer proficiency and the ability to navigate multiple systems simultaneously.

• Comfortable working independently in a remote environment.

• Ability to maintain confidentiality and adhere to ethical standards.

Experience

• Minimum of 1 year in a customer service or call center role, preferably in healthcare or pharmacy settings.

• Experience using CRM tools and multitasking between systems is a plus.

• Familiarity with healthcare terminology or insurance practices is advantageous.

Working Hours

• Full-time, 40 hours per week.

• Shifts available Monday through Sunday, with flexible scheduling including morning, evening, and weekend availability.

• Overtime may be required during high-volume periods.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.

• Ability to work in a fast-paced environment and manage stress effectively.

• Knowledge of HIPAA guidelines and a commitment to data security.

• A service-oriented mindset with a focus on continuous improvement.

• Ability to follow complex procedures with accuracy.

Benefits

• Competitive hourly pay with regular performance reviews.

• Health, dental, and vision insurance plans.

• Paid time off, holidays, and sick leave.

• 401(k) retirement plan with company match.

• Employee discounts at CVS locations and partner brands.

• Opportunities for career advancement and professional development.

• Work-from-home flexibility with equipment provided.

Why Join CVS Health?

At CVS Health, we are not just a pharmacy. We are a healthcare innovation company on a mission to transform the consumer health experience. By joining our remote team, you will play a vital role in improving lives daily—while enjoying the flexibility and balance of working from home. CVS Health is an equal opportunity employer and values diversity, inclusivity, and personal growth. When you work with us, you are not just building a career—you are making a difference.

How to Apply

If you are passionate about helping others and want to work with a purpose-driven company, apply now through the CVS Health Careers page.

Search for Customer Support Representative – Remote and submit your application along with an updated resume. Our recruitment team will reach out to qualified candidates promptly.