📝 Job Summary

As a Remote Customer Service Representative at CVS Health, you will be the first point of contact for our valued customers. You will provide compassionate, timely, and accurate support regarding pharmacy benefits, prescription orders, and general inquiries. In this role, you will represent CVS Healths mission to improve the health of those we serve by delivering best-in-class service in a fully remote work environment.

🧾 Key Responsibilities

• Respond to inbound customer calls and online inquiries in a professional and empathetic manner.

• Provide information about CVS services, insurance coverage, and prescription refills.

• Resolve issues related to billing, medication delivery, and benefits eligibility.

• Navigate multiple systems and tools to accurately document and track all customer interactions.

• Escalate complex issues to appropriate departments when necessary.

• Maintain productivity goals and quality standards in a fast-paced environment.

• Adhere to HIPAA and company compliance guidelines at all times.

🎯 Required Skills and Qualifications

• High School Diploma or GED (required); Associates or Bachelors degree (preferred).

• Exceptional communication skills — both written and verbal.

• Ability to handle high call volumes with patience and professionalism.

• Strong problem-solving and multitasking abilities.

• Basic computer literacy including typing, navigating software systems, and online communication platforms.

• A private, distraction-free workspace and reliable high-speed internet connection.

📚 Experience

• 6 months to 1 year of experience in customer service, call center support, or healthcare environment preferred.

• Experience with pharmacy benefit management systems or insurance plans is a plus.

⏰ Working Hours

• Full-time; 8-hour shifts available across multiple time zones.

• Candidates must be flexible to work any schedule between 8:00 AM – 11:00 PM EST, including some weekends and holidays.

🧠 Knowledge, Skills and Abilities

• Knowledge of healthcare terms and pharmacy operations (preferred but not mandatory).

• Ability to maintain confidentiality and adhere to HIPAA guidelines.

• Strong attention to detail and accuracy in data entry.

• Ability to learn new systems quickly and adapt to change.

• Customer-first mindset with a strong sense of empathy and professionalism.

🎁 Benefits

• Competitive hourly pay plus performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Paid training and opportunities for career growth.

• Paid time off (PTO), holidays, and employee discounts.

• 401(k) with company match.

• Employee wellness programs and telehealth access.

• Fully remote — no commute necessary.

🌟 Why Join CVS Health?

CVS Health is a Fortune 4 company committed to building healthier communities through innovation, compassion, and integrity. As part of our remote customer service team, you will have the opportunity to make a difference in peoples lives every day — all while building a rewarding and stable career from the comfort of your home.

📬 How to Apply

To apply for the Remote Customer Service Representative role at CVS Health:

1. Visit the official careers page

2. Search for Remote Customer Service Representative

3. Submit your application with an updated resume and complete the pre-screening questions.

4. Shortlisted candidates will be contacted for a virtual interview.