Job Summary

CVS Health is seeking compassionate, patient-focused, and detail-oriented individuals to join our team as Work From Home Customer Service Representatives. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service to ensure a positive experience. As a vital member of our Customer Support team, you will help patients access the care they need and make a meaningful impact every day—all from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound customer service calls and chats in a professional manner.

• Provide accurate information regarding products, services, policies, and procedures.

• Assist members with pharmacy benefits, account inquiries, billing questions, or prescription status.

• Resolve customer issues with empathy, efficiency, and clear communication.

• Maintain confidentiality of sensitive customer data following HIPAA and CVS policies.

• Document customer interactions accurately using internal CRM systems.

• Escalate complex or unresolved issues to appropriate internal teams when necessary.

• Meet daily performance metrics related to customer satisfaction, call handling, and quality standards.

Required Skills and Qualifications

• High school diploma or equivalent (GED) required.

• Excellent verbal and written communication skills.

• Ability to work independently with strong time management.

• High attention to detail and strong problem-solving abilities.

• Typing speed of at least 30–40 WPM with accuracy.

• Proficient in basic computer skills, including Microsoft Office and web-based tools.

• A quiet, distraction-free home workspace with a reliable high-speed internet connection.

Experience

• Minimum of 1 year in a customer service, call center, or healthcare support role is preferred.

• Experience in healthcare or insurance environments is a plus but not mandatory.

• Training will be provided for qualified candidates.

Working Hours

• Flexible scheduling with full-time shifts typically between 8:00 AM – 8:00 PM (EST), Monday to Friday.

• Weekend availability may be required depending on business needs.

• Overtime opportunities available during peak periods.

Knowledge, Skills, and Abilities

• Understanding of healthcare or pharmacy-related terminology is a plus.

• Ability to adapt quickly to new tools, technology, and processes.

• Strong emotional intelligence and conflict-resolution skills.

• Ability to handle sensitive and confidential information with discretion.

• Strong commitment to providing an outstanding customer experience.

Benefits

• Competitive base pay with performance-based incentives

• Medical, Dental, Vision, and Prescription Coverage

• 401(k) with company match

• Paid Time Off and Paid Holidays

• Employee Discounts on CVS products and services

• Paid virtual training and ongoing career development

• Wellness programs and employee support resources

• Opportunity to grow within a Fortune 4 company

Why Join CVS Health?

At CVS Health, we are not just filling prescriptions—we are transforming the way healthcare is delivered in America. As a Customer Service Representative, you will be part of a purpose-driven team committed to improving lives. Our inclusive, supportive culture empowers remote employees with tools for success, growth, and wellbeing. Join us and be part of a company where innovation, compassion, and opportunity come together.

How to Apply

If you are ready to launch a rewarding career with a mission-driven company, we encourage you to apply now.
Search for Customer Service Representative – Work From Home and complete the online application.