Job Summary

CVS Health is seeking a dedicated and empathetic Virtual Customer Support Specialist to join our remote team. As a key member of our Customer Care Department, you will be the first point of contact for our customers, assisting them with inquiries related to prescriptions, healthcare services, insurance claims, billing, and general support. Your primary mission will be to provide outstanding service and ensure every customer feels valued, heard, and supported. This is a fully remote position offering flexibility, professional development, and the chance to contribute meaningfully to the healthcare journey of millions.

Key Responsibilities

• Deliver high-quality, compassionate support via phone, email, or live chat.

• Respond to inquiries related to prescriptions, orders, benefits, and billing issues.

• Assist customers in navigating CVS Healths digital platforms, apps, and services.

• Resolve customer concerns efficiently and escalate complex cases when necessary.

• Maintain accurate records of customer interactions using internal systems.

• Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction.

• Adhere to company policies, HIPAA regulations, and data security standards.

• Continuously stay updated on CVS Health offerings, product updates, and customer service best practices.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving ability with a customer-first mindset.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.

• Proficient with technology, including CRM systems, email, and video conferencing tools.

• High level of attention to detail and accuracy.

• Typing speed of at least 35 WPM with high accuracy.

Experience

• Minimum of 1-2 years of customer service experience, preferably in a healthcare, insurance, or pharmacy setting.

• Remote work experience is a plus.

• Experience using digital tools such as Zendesk, Salesforce, or similar platforms is advantageous.

Working Hours

• Flexible schedules available (including full-time and part-time shifts).

• Candidates must be available to work anytime between 8:00 AM – 8:00 PM EST, including weekends and holidays on a rotational basis.

Knowledge, Skills, and Abilities

• Knowledge of health insurance plans and prescription benefits is preferred.

• Familiarity with HIPAA and other healthcare compliance standards.

• Demonstrated ability to work independently with minimal supervision.

• Adaptability to changing policies, procedures, and technologies.

• Emotional intelligence and patience when dealing with sensitive or frustrated customers.

Benefits

• Competitive hourly pay with performance-based incentives.

• Comprehensive medical, dental, and vision insurance.

• Paid time off, sick leave, and company holidays.

• 401(k) retirement savings plan with company match.

• Remote work flexibility and equipment reimbursement.

• Career advancement and professional development programs.

• Employee discounts at CVS stores and partner networks.

Why Join CVS Health?

At CVS Health, we are more than just a pharmacy — we are a community of healthcare professionals committed to improving lives. As a Virtual Customer Support Specialist, you will have the opportunity to make a real difference while working from the comfort of your home. Join a team that values compassion, integrity, and innovation. We invest in your growth and support your journey with meaningful work and a collaborative culture.

How to Apply

Ready to take the next step in your career?
Click the Apply Now button on the CVS Health Careers website or visit.
Submit your updated resume and complete the online assessment. Shortlisted candidates will be contacted for a virtual interview.