Job Summary

Progressive Technology is seeking dynamic, customer-focused individuals to join our team as Work From Home Customer Support Executives. This is an exciting opportunity for freshers looking to start a rewarding career in customer service. As a key point of contact for our clients, you will be responsible for providing prompt, courteous, and accurate responses to customer inquiries via phone, email, and chat — all from the comfort of your home. Training will be provided, so no prior experience is necessary.

Key Responsibilities

• Handle customer inquiries, concerns, and complaints professionally via chat, email, or phone.

• Provide accurate product and service information to resolve issues quickly and effectively.

• Follow company communication scripts and guidelines while interacting with customers.

• Escalate complex queries to senior support representatives or managers as required.

• Maintain detailed and clear records of customer interactions in the CRM system.

• Strive to achieve individual and team performance metrics, including response time and customer satisfaction.

• Contribute to a positive customer experience by showing empathy, active listening, and problem-solving skills.

Required Skills and Qualifications

• Minimum educational qualification: 10+2 (High School) or above.

• Excellent verbal and written communication skills in English.

• Basic computer literacy, including knowledge of MS Office and the ability to navigate multiple tabs and systems.

• A calm, positive, and customer-first mindset.

• Willingness to learn and adapt in a fast-paced environment.

• A quiet, distraction-free work-from-home setup with a reliable internet connection.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, BPO, or any client-facing role will be an added advantage but is not mandatory.

Working Hours

• Flexible Shifts (Morning/Evening/Night)

• Full-time and Part-time options available

• Rotational weekly offs may apply depending on project requirements

Knowledge, Skills, and Abilities

• Knowledge of basic troubleshooting for common customer service issues.

• Strong interpersonal skills and ability to work collaboratively in a remote environment.

• Ability to multitask and manage time effectively.

• Open to receiving feedback and improving based on guidance from team leads.

Benefits

• Work from home with no daily commute.

• Comprehensive training provided by experienced trainers.

• Competitive compensation and performance-based incentives.

• Flexible working hours for better work-life balance.

• Growth opportunities within the organization for high-performing individuals.

• Access to mental wellness and career development resources.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering fresh talent and providing a supportive work environment where learning never stops. As a fast-growing tech-enabled services company, we are committed to helping our team members develop strong foundational skills while maintaining flexibility and comfort through remote work. This is more than just a job – it is a chance to build a stable and exciting career.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Customer Support Executive – WFH.
Shortlisted candidates will be contacted for an online interview and onboarding process.