Job Summary:

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Remote Help Desk Support Specialists. This is an excellent opportunity for individuals passionate about providing technical assistance but may not hold a formal technical degree. You will be the first point of contact for our users, delivering top-tier support, troubleshooting IT issues, and ensuring a seamless experience for our clients worldwide—all from the comfort of your home.

Key Responsibilities:

• Provide first-level technical support via chat, email, and phone for software, hardware, and network-related issues.

• Guide customers through basic troubleshooting steps with patience and clarity.

• Log support interactions and resolutions accurately into our ticketing system.

• Escalate unresolved issues to appropriate departments when necessary.

• Ensure timely follow-up with users to confirm satisfactory resolution.

• Maintain up-to-date knowledge of company products, services, and system updates.

• Deliver excellent service in every customer interaction, maintaining a high customer satisfaction score.

Required Skills and Qualifications:

• Strong communication skills (verbal and written) in English.

• Basic computer literacy (Windows, macOS, browsers, and common applications).

• Customer service mindset with a helpful and patient attitude.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Reliable internet connection and a quiet workspace.

Experience:

• No formal degree or prior IT experience required.

• Prior experience in customer service or call center support is a plus but not mandatory.

• On-the-job training will be provided to all selected candidates.

Working Hours:

• Flexible shifts available: Day, Evening, and Overnight.

• Both full-time (40 hrs/week) and part-time (20–25 hrs/week) options.

• Weekend and holiday availability may be required based on team rotation.

Knowledge, Skills, and Abilities:

• Basic knowledge of common software tools (MS Office, email clients, browsers).

• Ability to learn new systems and processes quickly.

• Calm and professional demeanor under pressure.

• Problem-solving mindset with attention to detail.

• Team-oriented with a willingness to assist peers.

Benefits:

• Fully remote position – work from anywhere.

• Paid training and onboarding support.

• Performance bonuses and shift incentives.

• Opportunity for career advancement into technical roles.

• Employee wellness programs and virtual engagement activities.

• Equipment stipend for home office setup (for eligible employees).

Why Join Progressive Technology?

At Progressive Technology, we believe in potential over pedigree. We are proud to offer inclusive opportunities where passion, dedication, and a willingness to learn are the keys to success. Join a fast-growing remote-first company where your work matters, your growth is supported, and your ideas are heard. Whether you are starting out or switching careers, this is your opportunity to enter the tech industry with confidence.

How to Apply:

If you are ready to kickstart your career in tech support—without needing a tech degree—we encourage you to apply today!
🔹 Submit your updated resume and a brief cover letter explaining why you are a good fit for this role.
🔹 Shortlisted candidates will be contacted for a virtual interview.