Job Title: Work From Home Customer Support Executive – Telecom Process

Job Summary:
As a Customer Support Executive in the Telecom Process at The Elite Job, you will be responsible for providing prompt and effective assistance to customers regarding telecom products and services. This remote role is perfect for individuals with strong communication skills and a desire to help customers resolve issues efficiently from the comfort of their own homes.

Key Responsibilities:

• Handling inbound and outbound calls to assist telecom customers with account, billing, or service-related inquiries.

• Troubleshooting technical or network issues and escalating complex cases when needed.

• Updating customer information accurately in the database.

• Maintaining a high level of professionalism and customer satisfaction.

• Collaborating with support teams to resolve ongoing issues and improve service delivery.

Required Skills and Qualifications:

• Excellent communication and listening skills.

• Ability to clearly explain solutions and procedures to customers.

• Comfortable with basic technical troubleshooting.

• Proficiency in using computers and navigating CRM systems.

• Ability to work independently in a home-based environment.

Experience:
No prior experience necessary; thorough training will be provided.

Working Hours:
Flexible shifts available, including evenings and weekends, to accommodate full-time or part-time availability.

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to follow procedures.

• Positive attitude and a customer-focused mindset.

• Ability to stay calm under pressure and resolve issues quickly.

• Familiarity with telecom services is a plus but not required.

Benefits:

• Work-from-home convenience.

• Paid training and ongoing support.

• Flexible work hours to suit your schedule.

• Competitive salary and incentives.

Why Join The Elite Job:
At The Elite Job, we value individuals who bring energy, empathy, and commitment to their work. As a Work From Home Customer Support Executive in the Telecom Process, you will enjoy the flexibility of remote work, supported by a team that is focused on your success and growth.

How to Apply:
To apply for the Work From Home Customer Support Executive – Telecom Process position, please visit our website and upload your resume. We look forward to helping you build a rewarding remote career in the telecom industry!