Job Title: Customer Service Representative – Call Center Agent
Location: Kingston (Remote or On-site Options Available)

Job Summary:
As a Customer Service Representative at The Elite Job, you will be the first point of contact for our clients, providing top-notch support through phone, email, and chat. Your role involves assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are enthusiastic, communicative, and dedicated to delivering outstanding service.

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner.

• Providing accurate information about products, services, and policies.

• Resolving customer complaints or concerns with empathy and efficiency.

• Documenting customer interactions in the system and escalating issues when necessary.

• Collaborating with team members to improve customer support strategies.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Ability to handle high call volumes while maintaining professionalism.

• Basic computer literacy and the ability to navigate customer service software.

• Ability to work independently or as part of a remote team.

Experience:
No prior experience required; comprehensive training will be provided.

Working Hours:
Flexible shifts available; suitable for both part-time and full-time candidates.

Knowledge, Skills, and Abilities:

• Patience, empathy, and a customer-first mindset.

• Ability to multitask and adapt to fast-paced environments.

• Respect for customer privacy and adherence to data protection standards.

• Willingness to learn and grow within a customer-focused role.

Benefits:

• Flexible scheduling.

• Opportunity to work from home.

• Ongoing training and support.

• Competitive compensation and performance incentives.

Why Join The Elite Job:
By joining The Elite Job as a Customer Service Representative, you will be part of a team that values communication, empathy, and service excellence. Whether you are new to the workforce or looking for a fresh start, we provide a supportive, remote-friendly environment where you can thrive professionally and personally.

How to Apply:
To apply for the Customer Service Representative position in Kingston, please visit our website and submit your resume. We look forward to helping you launch a rewarding career in customer service!