Job Summary

Progressive Technology is seeking a detail-oriented and highly analytical Remote Email Feedback Analyst to join our dynamic customer experience and quality assurance team. In this role, you will be responsible for reviewing, categorizing, and interpreting customer feedback received via email. Your insights will play a vital role in improving our products, services, and overall customer satisfaction. This is an excellent opportunity for individuals passionate about communication, data trends, and customer experience to work from the comfort of their home.

Key Responsibilities

• Monitor and analyze incoming customer feedback through email platforms.

• Classify and tag emails based on themes, sentiments, urgency, and relevance.

• Identify trends, common issues, and areas for improvement from email data.

• Collaborate with customer service, product, and quality assurance teams to relay actionable insights.

• Draft and summarize weekly or monthly reports highlighting customer pain points and satisfaction drivers.

• Maintain accurate records and ensure timely processing of email data.

• Follow escalation protocols for high-priority or sensitive messages.

• Ensure compliance with data privacy and internal communication policies.

Required Skills and Qualifications

• Strong written communication and comprehension skills.

• High attention to detail with a keen eye for patterns and inconsistencies.

• Proficient in using email platforms (Gmail, Outlook, etc.) and spreadsheets (Excel or Google Sheets).

• Ability to remain objective and analytical when reviewing feedback.

• Tech-savvy with the ability to quickly learn and adapt to new tools and systems.

• Comfortable working independently and managing time effectively in a remote setting.

Experience

• 0–2 years of experience in data analysis, customer service, content moderation, or a related field.

• Fresh graduates or entry-level candidates with strong communication skills are welcome to apply.

Working Hours

• Flexible scheduling available (20–40 hours per week).

• Shifts can be adjusted based on the analysts time zone and preference.

• Availability during core business hours (9 AM–6 PM, Monday to Friday) is a plus but not mandatory.

Knowledge, Skills, and Abilities

• Familiarity with customer feedback systems, CRMs, or ticketing tools (preferred but not required).

• Basic understanding of customer experience metrics (e.g., CSAT, NPS).

• Ability to work with confidential information responsibly.

• Self-motivated with strong organizational and time management abilities.

Benefits

• 100% remote work – no commuting required.

• Flexible hours to suit your schedule.

• Competitive compensation based on experience and time commitment.

• Training and onboarding provided.

• Opportunities for professional growth and promotion.

• Inclusive, collaborative, and supportive virtual work environment.

Why Join Progressive Technology?

At Progressive Technology, we believe in the power of listening. Our success depends on understanding what our customers are saying — and that begins with you. As part of our global remote team, you will help shape better experiences for thousands of users. We offer flexible work, real impact, and a culture that values innovation, empathy, and continuous improvement.

How to Apply

Interested candidates should submit the following via email:

• Updated resume (PDF or DOC format)

• A short cover letter explaining why you are a good fit for this role

• (Optional) A writing sample or analysis of any customer feedback you have previously handled

Email your application to us
Subject Line: Application for Remote Email Feedback Analyst