Job Summary

MNC JOBS INFO is seeking a dedicated and tech-savvy Remote Telehealth Support Assistant to join our growing virtual healthcare support team in Nigeria. In this role, you will serve as a crucial link between patients and healthcare providers by facilitating smooth virtual consultations, addressing patient queries, and ensuring a high-quality digital healthcare experience. You will work closely with doctors, nurses, and support teams to uphold the highest standards of patient care and satisfaction—all from the comfort of your home.

Key Responsibilities

• Assist patients in navigating telehealth platforms and booking virtual consultations.

• Provide real-time support during virtual appointments to resolve technical or scheduling issues.

• Respond promptly to inquiries via chat, email, or phone regarding telehealth services.

• Maintain accurate and confidential electronic health records (EHR).

• Coordinate follow-up appointments and send reminders to patients.

• Escalate urgent medical issues to clinical staff as needed.

• Collaborate with healthcare professionals to enhance patient engagement and satisfaction.

• Collect patient feedback to improve the telehealth experience.

• Adhere strictly to data privacy and healthcare compliance protocols.

Required Skills and Qualifications

• Excellent communication skills (spoken and written English).

• Strong digital literacy and experience using video conferencing tools (e.g., Zoom, Microsoft Teams).

• High emotional intelligence and customer service orientation.

• Basic understanding of healthcare terminology and patient confidentiality.

• Ability to multitask and work under pressure.

• Must own a computer/laptop with a stable internet connection.

Experience

• 1–2 years of experience in customer support, virtual assistance, or healthcare administration preferred.

• Fresh graduates with excellent communication skills and IT proficiency are encouraged to apply.

• Previous experience in telehealth support or medical call centers is an added advantage.

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM (WAT)

• Occasional weekend or evening support based on patient load or coverage needs

• Flexible scheduling options available for high performers

Knowledge, Skills, and Abilities

• Knowledge of HIPAA or local data protection laws (training will be provided)

• Familiarity with EHR systems or patient booking software

• Strong organizational and time management skills

• Ability to work independently with minimal supervision

• Cultural sensitivity and professionalism when dealing with diverse patient groups

Benefits

• Competitive remote salary in local currency

• Internet allowance and work-from-home support

• Paid time off and wellness breaks

• Ongoing professional development and training

• Opportunity to be part of a growing healthcare technology ecosystem

• Performance bonuses and recognition programs

Why Join Us

At MNC JOBS INFO, we are revolutionizing healthcare access across Africa. By joining our team, you become part of a mission-driven organization committed to leveraging technology to deliver compassionate, accessible, and efficient virtual care. You will work in a fully remote role with a supportive, inclusive team and the resources to grow your career in the booming field of telehealth.

How to Apply

Ready to make a difference in digital healthcare?
📧 Send your updated CV and a short cover letter (highlighting your tech proficiency and customer support experience) to us.
Subject Line: Application – Telehealth Support Assistant (Nigeria)

Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted for a virtual interview.