Job Summary

MNC JOBS INFO is seeking enthusiastic and customer-focused individuals to join our growing remote customer support team as Virtual Call Centre Agents. This part-time, work-from-home role is ideal for students, homemakers, retirees, or professionals seeking flexible employment. As a Virtual Call Centre Agent, you will handle inbound and outbound calls, resolve queries, provide product or service information, and deliver outstanding customer experiences — all from the comfort of your home.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a timely, professional manner.

• Make outbound calls for follow-ups, feedback, or promotional campaigns.

• Handle customer complaints, provide appropriate solutions and alternatives within set time limits.

• Maintain accurate records of all conversations and customer interactions using CRM tools.

• Collaborate with team leads and supervisors to ensure high-quality service.

• Stay up to date with product and service information to communicate effectively with clients.

• Meet performance targets such as call handling time, resolution rates, and customer satisfaction scores.

Required Skills and Qualifications

• Excellent verbal communication skills in English (additional languages are a plus).

• Strong active listening and problem-solving skills.

• Basic computer literacy and familiarity with virtual communication tools.

• Professional phone etiquette and customer-first attitude.

• High-speed internet connection and a quiet, dedicated workspace.

Experience

• Prior call centre, customer service, or telemarketing experience is preferred but not mandatory.

• Freshers with strong communication skills and willingness to learn are welcome to apply.

Working Hours

• Flexible part-time shifts available (minimum 3–5 hours/day).

• Option to choose between morning, afternoon, evening, or weekend slots based on availability.

• Ideal for those looking for work-life balance or supplemental income.

Knowledge, Skills, and Abilities

• Familiarity with common call centre software (training provided if needed).

• Ability to work independently with minimal supervision.

• Time management and multitasking capabilities.

• Positive attitude with a calm and composed demeanor even under pressure.

• Commitment to delivering high levels of customer satisfaction.

Benefits

• Work from anywhere with full remote flexibility.

• Weekly or bi-weekly payouts depending on region.

• Incentives and bonuses for top performers.

• Professional development and training opportunities.

• Supportive and inclusive virtual work culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering individuals with flexible and rewarding work opportunities. As a Virtual Call Centre Agent, you will become part of a fast-growing team that values empathy, excellence, and innovation. Whether you are starting your career, returning to work, or seeking an extra income stream, this role offers the perfect blend of freedom and responsibility.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter explaining their availability and interest in the role.
📧 Send applications to us
💻 Subject Line: Application – Virtual Call Centre Agent (Part-Time)