Job Summary

HR Service Jobs is seeking enthusiastic and tech-savvy individuals to join our growing Ecommerce support team as Remote Chat Support Agents. In this customer-facing role, you will provide real-time assistance to online shoppers via live chat, addressing inquiries, processing orders, resolving issues, and enhancing the overall customer experience. This is a fully remote opportunity, ideal for individuals who enjoy helping people and want to grow within the Ecommerce industry.

Key Responsibilities

• Respond promptly and professionally to customer queries via live chat

• Assist customers with placing orders, tracking shipments, and navigating the Ecommerce platform

• Resolve product or service complaints with empathy and efficiency

• Document all interactions clearly in the CRM system

• Collaborate with internal departments (shipping, tech, etc.) to resolve complex customer issues

• Maintain knowledge of current promotions, policies, and product updates

• Provide feedback on common issues to help improve services and platform performance

Required Skills and Qualifications

• Excellent written English communication skills

• Strong interpersonal and problem-solving skills

• Ability to multitask and manage time effectively in a fast-paced environment

• Comfortable using live chat tools, CRMs, and basic Ecommerce platforms

• Customer-first attitude with a calm and professional demeanor

• Fast typing speed (minimum 40 WPM preferred)

Experience

• Previous experience in customer service, especially chat support, is preferred but not mandatory

• Freshers with excellent communication skills and a passion for Ecommerce are welcome to apply

Working Hours

• Flexible shifts available: Morning, Afternoon, Evening, and Night

• Weekend and holiday availability may be required depending on volume

• Full-time: 35–40 hours/week | Part-time: 15–25 hours/week

Knowledge, Skills, and Abilities

• Familiarity with online shopping processes

• Basic understanding of Ecommerce terms (orders, carts, returns, tracking, etc.)

• Ability to remain calm under pressure and resolve issues efficiently

• Capable of working independently with minimal supervision

• Quick learner who can adapt to new tools and platforms

Benefits

• Work from the comfort of your home

• Flexible working schedule

• Paid training and onboarding

• Competitive hourly pay

• Performance bonuses and incentives

• Opportunities for career growth and promotions within the company

• Supportive remote work culture and regular team engagement activities

Why Join HR Service Jobs?

At HR Service Jobs, we believe in empowering individuals to work on their terms while delivering excellence in customer experience. As a growing name in the Ecommerce industry, we offer our team members the tools, training, and environment they need to succeed remotely. Whether you are starting your career or looking for a flexible job you can do from anywhere, this is your chance to be part of something dynamic and rewarding.

How to Apply

Interested candidates should submit their updated resume and a short cover letter highlighting their interest in the role.
Note: Candidates must have a stable internet connection, a laptop or desktop, and be available to attend virtual training sessions.