Job Summary

Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.

• Troubleshoot basic software and hardware issues using internal tools and documentation.

• Escalate complex issues to higher-level support teams when necessary.

• Maintain accurate records of interactions in our CRM system.

• Educate users on system features and basic troubleshooting steps.

• Deliver an excellent customer experience by resolving issues efficiently.

• Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications

• Basic understanding of computer systems, mobile apps, and internet connectivity.

• Excellent written communication skills in English.

• Typing speed of at least 35 WPM with high accuracy.

• Strong problem-solving and analytical skills.

• Ability to multitask between multiple chats and resources.

• A positive, patient, and customer-focused attitude.

• Reliable internet connection and a distraction-free workspace.

Experience

• No prior experience required—full training will be provided.

• Experience in customer service, help desk, or chat-based roles is a plus.

• Ideal for freshers or those looking to switch to the tech support domain.

Working Hours

• Flexible work shifts available (Morning / Evening / Night).

• Minimum 20 hours/week commitment for part-time roles.

• Rotational weekend or holiday support may be required based on team schedule.

Knowledge, Skills, and Abilities

• Familiarity with platforms like Windows, macOS, Android, and iOS.

• Basic knowledge of troubleshooting internet and software issues.

• Ability to adapt to new tools and systems quickly.

• Team player with a willingness to learn and take feedback constructively.

• High attention to detail, especially in documenting interactions.

Benefits

• Work-from-home flexibility with zero commute stress.

• Paid training and onboarding support.

• Competitive hourly rate with performance-based incentives.

• Growth opportunities within the tech support or IT services team.

• Access to internal learning programs and digital certifications.

• Supportive and collaborative virtual team environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.

How to Apply

To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.