Job Summary

Progressive Technology is seeking a customer-focused and tech-savvy Chat/Email Support Executive to provide real-time assistance to our customers via email and live chat platforms. This is a part-time, work-from-home opportunity ideal for individuals who are excellent communicators, fast learners, and committed to delivering exceptional customer service. You will be the first point of contact for our clients, helping them resolve issues, answer queries, and enhance their overall experience with our products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email.

• Troubleshoot issues and provide accurate, valid, and complete information using appropriate tools and resources.

• Escalate unresolved issues to relevant departments while maintaining ownership until resolution.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document customer interactions, feedback, and problem resolutions accurately.

• Follow communication guidelines and best practices in all interactions.

• Manage multiple chats and emails efficiently during assigned shifts.

Required Skills and Qualifications

• Strong written communication skills in English (spelling, grammar, tone).

• Ability to handle multiple conversations at once with composure and efficiency.

• Proficient in using computers, email platforms, and chat tools.

• Customer-oriented mindset with problem-solving skills.

• Typing speed of at least 35-40 words per minute with accuracy.

• Basic understanding of customer service software and ticketing systems is a plus.

Experience

• Minimum 6 months of experience in a customer service, chat support, or email support role preferred.

• Freshers with excellent English and a willingness to learn are also encouraged to apply.

Working Hours

• Shift: Part-Time (4 to 6 hours per day)

• Timing: Flexible, with preference for evening or weekend availability

• Work Mode: Remote / Work from Home

Knowledge, Skills, and Abilities

• Comfortable working independently and meeting deadlines.

• Ability to maintain confidentiality of customer and company information.

• Basic technical understanding of internet browsers, apps, and common troubleshooting steps.

• Team player who is adaptable, dependable, and detail-oriented.

Benefits

• Work-from-home convenience with flexible scheduling

• Performance-based bonuses and incentives

• Ongoing training and skill development programs

• Part-time structure perfect for students, stay-at-home parents, or those seeking additional income

• Supportive virtual team environment and management

Why Join Progressive Technology?

At Progressive Technology, we are redefining digital customer engagement. Join a company that values growth, flexibility, and work-life balance. Whether you are starting your career or looking for meaningful part-time work, you will find a rewarding experience with us. Our commitment to excellence and innovation makes us a trusted name in the remote workforce industry.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to us with the subject line Application for Chat/Email Support Executive – Part-Time.
Shortlisted candidates will be contacted for a quick online interview and typing assessment.