Job Summary

Progressive Technology is seeking dynamic and articulate individuals for the role of Telecaller – Work From Home. As a telecaller, you will be the voice of our company, engaging with customers over the phone in Hindi and/or English, addressing queries, promoting our services, and maintaining a positive relationship with our client base. This role is perfect for someone who is confident, customer-oriented, and looking for a flexible, remote work opportunity with growth potential.

Key Responsibilities

• Make outbound calls to customers to promote services or gather feedback.

• Handle inbound customer queries professionally and efficiently.

• Maintain accurate records of conversations and customer details in CRM software.

• Follow communication scripts, guidelines, and procedures set by the company.

• Resolve customer concerns and escalate complex issues to the appropriate departments.

• Meet daily, weekly, and monthly call targets.

• Maintain a friendly and empathetic tone throughout all customer interactions.

• Keep updated on product knowledge and company offerings.

Required Skills and Qualifications

• Excellent verbal communication skills in Hindi and/or English.

• Basic computer knowledge and typing speed.

• Ability to handle rejection and remain positive during tough interactions.

• Familiarity with call center operations or customer service is preferred.

• A good listener with strong problem-solving skills.

• Minimum education: 12th Pass (Higher Secondary); graduates are welcome.

Experience

• Fresher and Experienced candidates are welcome.

• Previous experience in telecalling, telesales, BPO, or customer service is a plus but not mandatory.

• Training will be provided to suitable candidates.

Working Hours

• Flexible shift options available (Part-time or Full-time).

• Typical shift timings: 10:00 AM to 6:00 PM (IST) – Monday to Saturday.

• Sunday fixed off.

Knowledge, Skills, and Abilities

• Strong interpersonal and negotiation skills.

• Ability to work independently and manage time effectively.

• Proficiency in using mobile phones, computers, and basic software tools.

• Fast learner with the ability to adapt to new tools and platforms.

• High level of patience and emotional intelligence to handle a variety of customer interactions.

Benefits

• Work from the comfort of your home.

• Flexible working hours – ideal for students, housewives, and part-time seekers.

• Incentives and bonuses based on performance.

• On-the-job training and development support.

• Opportunities for promotion to team leader or quality analyst roles.

• Supportive team environment and regular virtual team meets.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering individuals to work from anywhere while maintaining a fulfilling work-life balance. We foster a collaborative and inclusive remote work culture that encourages learning, personal growth, and career advancement. Whether you are starting your career or re-entering the workforce, we provide the tools, training, and mentorship needed to succeed in your role.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Telecaller – Work From Home Application.
Alternatively, you may also apply through our website