Job Summary

The Elite Job is actively seeking a dedicated and proactive Online Customer Support Executive to provide high-quality support services to our customers through digital communication channels. This remote role is ideal for female candidates who are passionate about customer satisfaction, problem-solving, and maintaining a positive brand image. You will be the first point of contact for our clients, ensuring their queries are resolved professionally and efficiently.

Key Responsibilities

• Respond promptly to customer inquiries via email, live chat, and social media platforms.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

• Maintain customer satisfaction by delivering empathetic, friendly, and effective support.

• Keep records of customer interactions, process customer accounts, and file documents appropriately.

• Collaborate with internal teams to identify system issues, suggest solutions, and ensure seamless service delivery.

• Escalate unresolved issues to the appropriate departments.

• Maintain confidentiality and handle sensitive customer data with care and professionalism.

Required Skills and Qualifications

• Minimum qualification: High School Diploma or equivalent (Bachelors degree preferred).

• Excellent written and verbal communication skills in English.

• Strong interpersonal and listening skills.

• Proficiency in MS Office, Google Workspace, and online support tools (e.g., Zendesk, Freshdesk, or similar).

• Fast typing speed with attention to detail.

• Ability to work independently with minimal supervision.

• Female candidates are encouraged to apply in line with our diversity and inclusion efforts.

Experience

• 0–2 years of experience in a customer service or support role (Freshers with good communication skills are welcome).

• Prior remote work or call center experience is an added advantage.

Working Hours

• Flexible shifts available – Morning, Afternoon, or Evening slots (depending on business needs).

• 5–6 working days per week.

• Part-time options available for students or homemakers.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.

• Ability to multitask, prioritize, and manage time effectively.

• A calm and patient demeanor when handling customer issues.

• Tech-savvy with a quick learning curve for new systems and software.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work-from-home environment.

• Paid training and onboarding support.

• Opportunity to build a long-term career in remote support.

• Work-life balance with adjustable shift timings.

• Certification on successful completion of probation.

Why Join The Elite Job?

At The Elite Job, we believe in empowering individuals through remote career opportunities. We are committed to building a diverse workforce and supporting work-from-home employment for talented professionals across the globe. Join us to be part of a team that values empathy, agility, and customer success above all.

How to Apply

To apply, please send your updated CV and a short cover letter to us with the subject line: Application for Online Customer Support Executive – Remote. Shortlisted candidates will be contacted via email for the next steps, which may include a brief assessment and virtual interview.