Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and proactive Online Course Moderator to join our dynamic remote education team. As an Online Course Moderator, you will play a crucial role in ensuring a smooth, engaging, and effective learning experience for students across various online courses. You will be responsible for facilitating discussions, managing online class interactions, monitoring course content compliance, and providing timely support to learners and instructors. This role demands excellent communication skills, strong organizational abilities, and a passion for education and technology.

Key Responsibilities

• Monitor and manage online course forums, discussion boards, and live class interactions to ensure a respectful and constructive learning environment.

• Facilitate discussions, respond to student queries, and escalate issues to instructors or technical support as needed.

• Ensure course content adheres to platform guidelines and policies, flagging inappropriate or outdated materials.

• Coordinate with course instructors to communicate updates, schedule sessions, and manage course workflows.

• Track student engagement and participation, providing feedback or nudges to improve course completion rates.

• Assist in resolving technical or access issues students may face, liaising with IT support when necessary.

• Generate regular reports on course activity, student progress, and moderation outcomes for management review.

• Stay updated on the latest e-learning trends and moderation best practices to continually improve course quality.

Required Skills and Qualifications

• Bachelors degree in Education, Communication, IT, or related field preferred.

• Strong written and verbal communication skills in English.

• Excellent interpersonal skills with the ability to handle sensitive or difficult situations diplomatically.

• Proficient with online learning management systems (LMS) and digital collaboration tools (e.g., Zoom, Microsoft Teams, Moodle).

• Ability to multitask, prioritize, and manage time effectively in a remote work environment.

• Attention to detail and strong organizational skills.

• Basic troubleshooting skills for common technical issues faced by online learners.

• Patience, empathy, and a student-centered approach.

Experience

• Minimum 1-2 years of experience in online course moderation, community management, educational support, or a related role.

• Experience working remotely or in virtual teams is highly advantageous.

• Familiarity with e-learning platforms and digital content moderation is preferred.

Working Hours

• Full-time position with flexible working hours to accommodate various time zones.

• Availability to support live sessions during scheduled class times, which may occasionally fall outside standard business hours.

• Expected to work approximately 40 hours per week with potential for part-time options based on candidate availability.

Knowledge, Skills, and Abilities

• Deep understanding of online learning dynamics and student engagement techniques.

• Strong critical thinking and problem-solving abilities.

• Capacity to work independently and collaboratively within a virtual team setting.

• Proficiency in using digital communication platforms and managing virtual communities.

• Adaptability to evolving technology and course content updates.

Benefits

• Competitive salary with timely payments.

• Work from the comfort of your home with flexible scheduling.

• Opportunity to be part of a fast-growing educational technology company.

• Access to continuous professional development and training programs.

• Supportive and inclusive remote work culture.

• Opportunities for career advancement within Houston Skilled Consultancy.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in transforming education through technology and innovation. By joining us, you become part of a mission-driven team dedicated to empowering learners worldwide. Our collaborative and diverse work environment encourages creativity, professional growth, and work-life balance. If you are passionate about education and thrive in remote work settings, this is the perfect opportunity to advance your career while making a meaningful impact.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter highlighting their relevant experience and motivation for the role. Please email your application to us with the subject line:
Application for Online Course Moderator – Remote Educational Platform

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.