🧾 Job Summary:

Progressive Technology is seeking a dedicated and customer-focused Bilingual Customer Service Representative (English) to join our growing remote support team. In this role, you will serve as the primary point of contact for international English-speaking customers, ensuring their needs are met with professionalism, empathy, and efficiency. This is an excellent opportunity to work from the comfort of your home while building your career with a dynamic, globally recognized technology company.

🎯 Key Responsibilities:

• Handle inbound and outbound customer service calls, emails, and chat support in English.

• Resolve customer inquiries and concerns with clarity and professionalism.

• Provide accurate product/service information and support with account troubleshooting.

• Document customer interactions and update internal systems with detailed notes.

• Escalate complex issues to relevant departments, ensuring timely resolutions.

• Maintain a strong understanding of company products, services, and procedures.

• Uphold a positive, empathetic, and professional attitude toward customers at all times.

✅ Required Skills and Qualifications:

• Proficiency in both spoken and written English (advanced level required).

• Strong communication and active listening skills.

• High-speed internet connection and a quiet, distraction-free workspace.

• Tech-savvy with the ability to learn new software and systems quickly.

• High school diploma or equivalent; further education is a plus.

📚 Experience:

• Minimum 6 months to 1 year of experience in a customer service, helpdesk, or call center environment.

• Experience with CRM systems or helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce) is preferred.

• Previous experience working remotely is a plus.

⏰ Working Hours:

• Flexible remote shifts.

• Availability for rotational shifts, including weekends and holidays.

• Must be able to work 8-hour shifts, typically aligned with North American or international time zones depending on client needs.

🧠 Knowledge, Skills, and Abilities:

• Strong problem-solving skills and the ability to remain calm under pressure.

• Cultural sensitivity and the ability to communicate effectively with people from diverse backgrounds.

• Self-motivated, organized, and able to work independently without constant supervision.

• Commitment to providing excellent customer service and achieving high customer satisfaction scores.

🎁 Benefits:

• Fully remote position – work from anywhere.

• Competitive hourly pay with performance bonuses.

• Paid virtual training and onboarding.

• Career development opportunities and internal promotions.

• Supportive and inclusive team environment.

• Health and wellness programs (depending on location).

• Internet allowance (where applicable).

🌟 Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through technology and innovation. As part of our remote global workforce, you will contribute to a company that values diversity, learning, and work-life balance. Join a team where your voice is heard, your growth is supported, and your success is celebrated.

📬 How to Apply:

Ready to join our team?
Submit your updated resume (in English) along with a brief cover letter to our online application portal or email us. Be sure to include the job title Bilingual Customer Service Representative – English (Remote) in the subject line.

Applications are reviewed on a rolling basis. Early applicants will receive priority consideration.