Job Summary

Progressive Technology is seeking a proactive, customer-focused, and detail-oriented Customer Support Representative – E-commerce (Remote) to join our growing virtual support team. In this role, you will be the voice of our brand, providing exceptional assistance to our online shoppers through chat, email, and phone. Your primary goal will be to ensure a seamless post-purchase experience while maintaining high customer satisfaction.

Key Responsibilities

• Respond to customer inquiries related to orders, products, returns, payments, and shipping via chat, email, and calls.

• Resolve complaints efficiently and professionally, always aiming for first-contact resolution.

• Assist customers with navigation and troubleshooting on the e-commerce platform.

• Collaborate with internal departments (logistics, product, IT) to escalate and resolve customer issues.

• Record customer interactions and feedback accurately using CRM systems.

• Maintain up-to-date knowledge of products, promotions, and policies.

• Contribute to a positive and team-oriented environment through active collaboration.

Required Skills and Qualifications

• Strong verbal and written communication skills in Portuguese; English or Spanish is a plus.

• Proficiency with digital communication tools (e.g., Zendesk, Freshdesk, or similar CRMs).

• Customer-first mindset with a problem-solving attitude.

• Ability to handle high volumes of interactions efficiently and professionally.

• Comfortable working independently in a remote setting with minimal supervision.

• High school diploma or equivalent; higher education is a plus.

Experience

• 1+ years of experience in customer service, e-commerce support, virtual assistance, or a similar role.

• Previous experience in remote work is highly preferred.

• Familiarity with online shopping platforms, return processes, and logistics operations is an advantage.

Working Hours

• Flexible scheduling available:

  • Full-Time: 40 hours per week

  • Part-Time: Minimum 20 hours per week

• Shifts may include evenings, weekends, and holidays, based on customer demand.

Knowledge, Skills, and Abilities

• Basic knowledge of e-commerce operations and customer journey lifecycle.

• Skilled in multitasking and time management.

• Resilient under pressure and able to adapt to changing priorities.

• High level of empathy and active listening.

• Tech-savvy with the ability to learn new systems quickly.

Benefits

• Competitive hourly pay and monthly performance bonuses

• 100% Remote work – work from the comfort of your home

• Paid training and onboarding

• Flexible work schedules

• Opportunities for career advancement and upskilling

• Supportive team environment with regular virtual team meetings

• Internet and home office allowance (conditions apply)

Why Join Progressive Technology?

At Progressive Technology, we believe in building a culture of innovation, flexibility, and integrity. We empower our remote workforce with the tools and support they need to thrive in a digital-first environment. If you are passionate about delivering excellent customer experiences and want to grow with a forward-thinking e-commerce leader, this is the opportunity for you.

How to Apply

Ready to join our dynamic team? Submit your application by clicking the Apply Now button on our career portal or email your updated resume to us with the subject line: Customer Support - E-commerce (Home Office).