Job Summary

The Elite Job is seeking a highly organized and proactive Remote Nanny Coordinator to join our dynamic team. This role focuses on managing and scheduling babysitter and nanny services for our clients through an online platform. The ideal candidate will ensure smooth coordination between families and caregivers, maintaining excellent communication and service quality. This is a fully remote position, perfect for a self-motivated individual with exceptional scheduling and interpersonal skills.

Key Responsibilities

• Coordinate and schedule babysitting and nanny appointments via the companys online platform.

• Act as the primary point of contact between families and caregivers, ensuring clear communication and satisfaction.

• Manage calendars and availability of multiple nannies and babysitters to optimize scheduling efficiency.

• Handle client inquiries and resolve scheduling conflicts or issues promptly and professionally.

• Maintain accurate and up-to-date records of bookings, cancellations, and payments.

• Assist in onboarding new caregivers by verifying qualifications and conducting initial interviews or background checks.

• Provide timely updates and reminders to both families and nannies to reduce no-shows and last-minute cancellations.

• Collaborate with the customer service team to improve client experience and retention.

• Prepare weekly and monthly reports on scheduling activity, caregiver utilization, and client feedback.

Required Skills and Qualifications

• Proven experience in scheduling, coordination, or administrative roles, preferably in childcare or related industries.

• Exceptional organizational and multitasking abilities.

• Strong communication skills, both written and verbal, with a friendly and professional tone.

• Proficiency in using online scheduling tools, CRM software, and Microsoft Office Suite (Excel, Word, Outlook).

• Ability to work independently with minimal supervision in a remote environment.

• Problem-solving mindset with the ability to handle stressful situations calmly.

• High attention to detail and accuracy in data management.

• Familiarity with childcare industry standards and terminology is a plus.

Experience

• Minimum of 2 years experience in coordination, scheduling, or administrative support roles.

• Experience in childcare scheduling, babysitting agencies, or nanny services is highly preferred.

• Remote work experience is advantageous.

Working Hours

• Full-time position (40 hours per week).

• Flexible working hours with occasional evening or weekend availability to accommodate client needs.

• Remote work environment with regular virtual team meetings.

Knowledge, Skills, and Abilities

• In-depth understanding of scheduling processes and online booking systems.

• Excellent interpersonal skills to manage relationships with families and caregivers effectively.

• Strong time management and prioritization skills.

• Ability to quickly learn and adapt to new software and communication platforms.

• Patience, empathy, and professionalism when dealing with sensitive client situations.

Benefits

• Competitive salary with performance-based bonuses.

• Fully remote work with flexible scheduling.

• Opportunities for professional development and training.

• Paid time off and holidays.

• Supportive and inclusive company culture focused on work-life balance.

• Access to health and wellness programs (depending on location and eligibility).

• Employee referral incentives.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on delivering exceptional childcare coordination services while fostering a supportive and innovative work environment. Joining our team means becoming part of a growing company committed to making a difference in families lives. You will have the flexibility to work remotely, the opportunity to develop your career, and the chance to work with a passionate team dedicated to excellence.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience and motivation for applying. Please send your application to us with the subject line: Remote Nanny Coordinator Application.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.