Job Summary

The Elite Job is seeking a detail-oriented and customer-focused Return & Refund Executive to join our team remotely. As a Return & Refund Executive, you will be responsible for managing and processing customer returns and refund requests efficiently while ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to resolve customer issues with empathy and professionalism. You will work closely with various internal teams such as logistics, finance, and customer support to ensure timely and accurate handling of returns and refunds.

Key Responsibilities

• Review and process customer return and refund requests according to company policies.

• Communicate proactively with customers to provide updates and resolve issues related to returns and refunds.

• Coordinate with logistics and warehouse teams for return pickups, inspections, and replacements.

• Collaborate with the finance department to ensure accurate and timely refunds.

• Maintain detailed records of all returns and refunds for reporting and audit purposes.

• Handle customer inquiries related to return policies, product conditions, and refund status via email, chat, or phone.

• Identify and escalate complex or unresolved cases to senior management.

• Contribute to process improvements to enhance the customer return and refund experience.

• Ensure compliance with company policies, legal regulations, and quality standards.

Required Skills and Qualifications

• Excellent communication skills in English (written and verbal).

• Strong problem-solving and decision-making abilities.

• High level of accuracy and attention to detail.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.

• Ability to work independently in a remote environment with minimal supervision.

• Empathy and patience in handling customer concerns.

• Strong organizational and time management skills.

Experience

• Minimum 1-2 years of experience in customer service, returns management, or related roles, preferably in e-commerce or retail sectors.

• Prior experience working in a remote or work-from-home setup is a plus.

Working Hours

• Full-time position, Monday to Friday.

• Flexible working hours with core hours between 10:00 AM to 6:00 PM (can be adjusted based on business needs).

• Occasional weekend or overtime may be required during peak periods.

Knowledge, Skills, and Abilities

• Comprehensive understanding of return and refund processes and policies.

• Ability to manage multiple cases simultaneously without compromising quality.

• Strong interpersonal skills to build rapport with customers and internal teams.

• Proactive approach to identifying issues and suggesting improvements.

• Familiarity with e-commerce platforms and payment gateways is desirable.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility to maintain a healthy work-life balance.

• Opportunities for career growth and skill development.

• Paid time off and sick leave.

• Access to training programs and workshops.

• Supportive and inclusive company culture.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees to thrive professionally and personally. Joining us means becoming part of a dynamic team dedicated to excellence and innovation. We value transparency, respect, and collaboration. If you are passionate about customer satisfaction and want to work in a flexible environment that fosters growth, this is the perfect opportunity for you.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter highlighting relevant experience to us with the subject line: Return & Refund Executive Application.
Shortlisted candidates will be contacted for an online interview.