Job Summary:

As a Back Office Support Specialist at Flipkart, you will play a crucial role in ensuring smooth and efficient operations behind the scenes. You will be responsible for handling various administrative, operational, and customer service tasks that support our frontline teams. This role is ideal for organized, detail-oriented individuals who thrive in a remote work environment and want to contribute to one of Indias leading e-commerce platforms. You will work closely with different departments to resolve queries, manage data, and streamline processes, ultimately enhancing customer satisfaction and business efficiency.

Key Responsibilities:

• Manage and process customer orders, returns, refunds, and cancellations accurately and timely.

• Liaise with multiple internal teams (logistics, finance, customer service) to resolve operational issues.

• Maintain and update databases with order status, shipment details, and customer feedback.

• Perform quality checks and verify documentation to ensure compliance with company policies.

• Generate reports and provide insights to management on operational metrics.

• Handle escalated customer queries through email or chat to provide effective resolution.

• Support vendor and partner communication related to order fulfillment and reconciliation.

• Assist in process improvement initiatives to enhance back office efficiency and reduce errors.

Required Skills and Qualifications:

• High school diploma or equivalent; Bachelors degree preferred.

• Proficient in MS Office (Excel, Word, Outlook) and basic computer skills.

• Strong written and verbal communication skills in English (additional languages a plus).

• Ability to multitask, prioritize, and work independently in a remote setting.

• Detail-oriented with excellent organizational skills.

• Customer-centric mindset with problem-solving abilities.

• Comfortable working with data entry and basic analytics tools.

• Ability to adapt quickly to changing work processes and technology platforms.

Experience:

• Minimum 1-2 years experience in back office support, customer service, or administrative roles.

• Prior experience in e-commerce or retail sectors is highly desirable.

• Experience working remotely or in virtual teams is an advantage.

Working Hours:

• Full-time, flexible working hours based on shift schedules.

• Willingness to work in rotational shifts including weekends and holidays as per business requirements.

• Strict adherence to attendance and productivity guidelines while working from home.

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills to identify operational gaps and suggest improvements.

• Ability to handle confidential information with integrity and discretion.

• Good time management and self-discipline to meet deadlines remotely.

• Capacity to learn new software tools and workflows quickly.

• Excellent interpersonal skills to collaborate effectively with cross-functional teams.

Benefits:

• Work from home with a flexible schedule promoting work-life balance.

• Competitive salary and performance-based incentives.

• Health insurance and other employee welfare benefits.

• Access to Flipkarts learning and development programs.

• Opportunity to grow within one of Indiaas top e-commerce companies.

• Supportive team environment with regular virtual engagement activities.

Why Join Flipkart?

Flipkart is a pioneering leader in Indias e-commerce space, committed to innovation, customer delight, and fostering talent. Joining Flipkart means becoming part of a dynamic organization where your contributions impact millions of customers nationwide. With a strong focus on employee growth, diversity, and inclusion, Flipkart offers an empowering environment for professionals looking to excel in their careers while working from the comfort of their home. If you are motivated, responsible, and ready to be part of a fast-paced digital commerce ecosystem, Flipkart welcomes you!

How to Apply:

Interested candidates are requested to submit their updated resume along with a cover letter highlighting relevant experience and motivation for this role. Please apply online through the official Flipkart careers portal or send your application to us with the subject line Back Office Support Specialist – WFH Application.