Job Summary

MNC JOBS INFO is seeking a dynamic, empathetic, and customer-focused Online Customer Relationship Officer (Female) to join our growing remote team. This role is designed for motivated professionals who can build strong relationships with customers, resolve inquiries efficiently, and deliver exceptional service — all from the comfort of their home. The ideal candidate will serve as the voice of our company, managing interactions through email, chat, and social platforms in a polite, professional, and helpful manner. This is a day shift only opportunity, ensuring work-life balance and a stable routine.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via email, chat, and messaging platforms.

• Provide timely and accurate responses to product or service questions.

• Maintain up-to-date knowledge of company offerings, procedures, and policies.

• Build and nurture long-term relationships with customers to improve satisfaction and retention.

• Escalate unresolved issues to the appropriate departments and follow up for resolution.

• Maintain a high level of professionalism and empathy in all communications.

• Record interactions and feedback to contribute to service improvement strategies.

• Achieve assigned performance metrics such as response time, resolution rate, and customer satisfaction scores.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a customer-centric mindset.

• Ability to work independently and manage time effectively in a remote environment.

• Comfortable handling multiple conversations simultaneously (multitasking).

• Tech-savvy with the ability to learn and navigate CRM software and digital tools.

• Professional demeanor and positive attitude.

Experience

• 1–3 years of experience in customer service, online support, or relationship management (preferred).

• Freshers with strong communication skills and the right attitude are welcome to apply.

Working Hours

• Day Shift Only: 9:30 AM – 6:00 PM IST

• Monday to Saturday (Sunday Off)

Knowledge, Skills, and Abilities

• Knowledge of basic CRM or ticketing systems (e.g., Zendesk, Freshdesk) is an advantage.

• Basic understanding of online business operations and customer journey mapping.

• Ability to remain calm under pressure and de-escalate challenging situations.

• Strong organizational and documentation skills.

• Multilingual ability is a plus, though not required.

Benefits

• Remote work flexibility with a structured day-shift schedule.

• Fixed salary with regular performance appraisals.

• Paid time off and festival holidays.

• Supportive work culture that values growth, learning, and collaboration.

• Training and mentorship provided for personal and professional development.

• Opportunities for internal promotions and career advancement.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we do not just offer a job — we offer a career path with purpose. Our commitment to excellence is reflected in our people-first culture, continuous innovation, and inclusive remote work environment. Join a company where your voice is heard, your contributions are valued, and your growth is our priority.

How to Apply

Interested candidates can submit their updated CV and a short cover letter explaining why they are the right fit for this role to us with the subject line: Application – Online Customer Relationship Officer (Female).
Shortlisted candidates will be contacted for an online interview.