Job Summary:

MNC JOBS INFO is seeking a highly motivated and articulate International Customer Support Executive to join our global customer service team. In this remote position, you will act as the first point of contact for our international clients, providing timely, accurate, and empathetic support across multiple communication channels. If you are fluent in English, passionate about customer service, and enjoy working in a fast-paced remote environment, we would love to hear from you.

Key Responsibilities:

• Provide prompt, professional, and personalized customer support via phone, email, and chat.

• Handle inquiries regarding product usage, order issues, account support, and other service-related concerns.

• Investigate and resolve customer complaints effectively and escalate complex cases to the appropriate teams when necessary.

• Maintain accurate and detailed records of customer interactions in the CRM system.

• Collaborate with internal departments such as sales, technical support, and logistics to ensure seamless service delivery.

• Meet and exceed performance metrics including response time, resolution time, and customer satisfaction.

• Participate in ongoing training and contribute to knowledge base documentation.

Required Skills and Qualifications:

• Fluent verbal and written communication skills in English (C1 level or higher).

• Excellent interpersonal skills and a customer-first mindset.

• Strong problem-solving abilities with the capacity to remain calm under pressure.

• Competent in using computer systems, email platforms, CRM tools, and live chat software.

• Ability to work independently with minimal supervision in a remote setup.

Experience:

• Minimum 1 year of experience in international customer support or a related field preferred.

• Freshers with excellent communication skills and a passion for customer service are encouraged to apply.

Working Hours:

• Full-time or part-time options available.

• Flexible shifts, including evening or night shifts to cater to international time zones.

• Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities:

• Knowledge of basic troubleshooting for online platforms and common software issues.

• Strong time management and multitasking capabilities.

• Cultural sensitivity and professionalism in communicating with diverse international clients.

• Ability to adapt to new tools and technologies quickly.

Benefits:

• Work from the comfort of your home from anywhere in the world.

• Competitive compensation package with performance-based incentives.

• Paid training and continuous development opportunities.

• Flexible working hours and work-life balance.

• Supportive team environment with regular virtual meet-ups and recognition programs.

• Opportunity to grow into supervisory or specialized roles within the organization.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in delivering outstanding support and building long-term relationships with our customers and employees. As part of our team, you will experience a culture that values diversity, innovation, and growth. We invest in your future through ongoing training, mentorship, and career progression opportunities—all while offering the flexibility of working remotely. Join us to make an impact on a global scale while enjoying the benefits of a modern, inclusive work environment.

How to Apply:

To apply, please submit your updated resume along with a brief cover letter highlighting your customer service experience and English proficiency. Click on the Apply Now button or send your application directly to us with the subject line Application for International Customer Support Executive – Remote.