Job Summary

MNC JOBS INFO is seeking energetic and customer-focused individuals for the role of BPO Customer Support Executive. This is a fantastic opportunity for candidates who are passionate about helping people and can thrive in a fast-paced, virtual call center environment. Whether you are an experienced professional or a fresher eager to begin your career, we offer a supportive workplace with robust training programs, career progression, and work-from-home flexibility.

Key Responsibilities

• Handle inbound and outbound calls professionally while delivering exceptional customer service.

• Resolve customer queries and issues efficiently and effectively.

• Provide accurate information about products, services, or processes.

• Follow communication procedures, guidelines, and policies as per company standards.

• Escalate unresolved issues to the appropriate internal teams for resolution.

• Maintain detailed records of customer interactions in the CRM system.

• Meet daily/weekly/monthly performance targets in terms of call quality, handling time, and customer satisfaction.

Required Skills and Qualifications

• Minimum 10+2 (High School) or Graduate from a recognized institution.

• Basic computer literacy and typing speed.

• Proficiency in English, Hindi, or any regional language (multilingual is a plus).

• Clear communication skills with a customer-first attitude.

• Ability to stay calm under pressure and multitask in a fast-paced environment.

Experience

• Freshers are welcome to apply.

• Previous experience in customer support, telecalling, or BPO/Call Center is an added advantage.

Working Hours

• Flexible shifts available: Day, Night, and Rotational Shifts (including weekends and holidays).

• Full-time (8 hours/day) and part-time opportunities available.

• Remote work from anywhere in India.

Knowledge, Skills, and Abilities

• Familiarity with CRM systems and practices (training will be provided).

• Strong listening skills and problem-solving mindset.

• Team player with the ability to work independently.

• Time management and ability to prioritize tasks effectively.

• Willingness to learn and adapt to changing technology or processes.

Benefits

• Work-from-home flexibility with zero commuting time.

• Competitive salary with performance-based incentives.

• On-the-job training with learning and development programs.

• Employee wellness and engagement initiatives.

• Career growth opportunities within a reputed MNC environment.

• Supportive leadership and collaborative team culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we do not just offer jobs — we build careers. With our pan-India hiring approach, you can work from the comfort of your home while contributing to a global customer support operation. Join a future-ready team that values inclusivity, learning, and work-life balance. If you are ready to make a difference with your voice, we are ready to empower your journey.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for BPO Customer Support Executive.
Alternatively, click on the Apply Now button on our official careers page.