Job Summary

MNC JOBS INFO is seeking dynamic and customer-focused individuals to join our growing remote support team as Telephonic Customer Support Executives. In this role, you will be the first point of contact for customers, responsible for delivering excellent service through voice-based communication. This is an exciting opportunity for individuals looking to start or grow their career in customer service with immediate onboarding.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Resolve customer queries, complaints, and requests promptly and effectively.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Accurately document customer interactions and follow up as needed.

• Coordinate with internal teams to ensure customer satisfaction and issue resolution.

• Meet daily, weekly, and monthly performance goals related to call handling and resolution time.

• Adhere to company policies and procedures while maintaining a high level of integrity.

Required Skills and Qualifications

• Excellent verbal communication skills in English and/or regional languages.

• Strong listening and problem-solving abilities.

• Basic computer literacy and comfort using CRM or call center software.

• Ability to multitask, prioritize, and manage time effectively.

• Calm and patient demeanor, especially under pressure.

• A professional and customer-oriented attitude.

Experience

• Freshers and experienced candidates are welcome.

• Prior experience in a BPO, call center, or telephonic support role is a plus.

• Immediate joiners will be given preference.

Working Hours

• Flexible shifts available (Morning / Afternoon / Evening).

• Weekend or rotational shifts may be applicable based on project requirements.

• Part-time and full-time positions available.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Ability to handle a high volume of calls with energy and enthusiasm.

• Familiarity with basic troubleshooting techniques for common queries.

• Self-motivated and disciplined to work independently in a remote setting.

Benefits

• Work from the comfort of your home.

• Attractive salary with performance-based incentives.

• Paid training and professional development opportunities.

• Flexible scheduling options to suit your availability.

• Opportunity to work with a reputed MNC and grow within the organization.

Why Join MNC JOBS INFO?

• Be a part of a dynamic and inclusive work culture.

• Get real-world experience in customer relationship management.

• Enjoy flexibility and work-life balance with remote working options.

• Join a supportive team that values your growth and contributions.

• Start immediately – no lengthy interview rounds or waiting periods!

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Telephonic Customer Support Executive – Immediate Joining.
Alternatively, apply through our careers portal.