Job Summary

MNC JOBS INFO is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. This is an excellent opportunity for freshers who are eager to kick-start their career in a fast-paced, people-oriented environment. As a Customer Support Executive, you will serve as the primary point of contact for customers, resolving queries efficiently while delivering an exceptional support experience. If you possess strong communication skills and a passion for helping people, we encourage you to apply.

Key Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers in a professional and timely manner.

• Understand customer needs and provide accurate, valid, and complete information.

• Resolve customer complaints and provide appropriate solutions and alternatives.

• Maintain records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Collaborate with other departments to resolve complex customer issues.

• Meet personal/team targets for customer satisfaction and performance metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Basic computer proficiency, including MS Office and web-based tools.

• Ability to remain patient and empathetic when dealing with difficult situations.

• Strong problem-solving skills and attention to detail.

• Willingness to learn and grow within the company.

Experience

• Freshers are highly encouraged to apply

• Previous experience in a customer service or BPO environment is a plus but not mandatory.

Working Hours

• Full-time role (5–6 days a week based on shift schedule)

• Rotational shifts, including weekends and public holidays

• Day and Night Shifts available (Shift flexibility is preferred)

Knowledge, Skills, and Abilities

• Strong interpersonal and listening skills.

• Ability to multitask and manage time effectively.

• Comfortable working in a high-pressure environment.

• Quick learner with the ability to adapt to new systems and processes.

• A team player with a positive attitude and professional demeanor.

Benefits

• Attractive entry-level salary with performance-based incentives

• Paid training provided for all new hires

• Opportunities for fast-track career growth and internal promotions

• Flexible work-from-home or hybrid options (if applicable)

• Health insurance and employee assistance programs

• Employee engagement activities, rewards, and recognition

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in nurturing talent and creating a supportive work environment where everyone can thrive. Our diverse team fosters innovation, collaboration, and continuous learning. Whether you are a recent graduate or someone looking to transition into the customer service industry, we offer the right platform to build a rewarding career.

How to Apply

Ready to take the next step?
📧 Send your updated resume to us with the subject line: Customer Support Executive Application
📝 Alternatively, you can apply directly through our careers portal.