Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and customer-focused Virtual Tour Coordinator to join our dynamic team. This role is pivotal in managing guest interactions before and after virtual tour bookings, ensuring a seamless and positive experience throughout. The ideal candidate will excel in communication, possess strong organizational skills, and demonstrate the ability to coordinate efficiently across multiple platforms. This role supports our mission to deliver outstanding virtual tour services by providing exceptional pre- and post-booking assistance to guests.

Key Responsibilities

• Serve as the primary point of contact for guests inquiring about and booking virtual tours, addressing questions and concerns promptly and professionally.

• Coordinate with internal teams and tour guides to ensure tour schedules are confirmed and all guest requirements are met.

• Manage booking systems and update guest information accurately to maintain seamless operations.

• Provide guests with detailed pre-tour instructions, technical support guidance, and relevant resources to enhance their virtual tour experience.

• Follow up with guests post-tour to collect feedback, resolve any issues, and ensure overall satisfaction.

• Maintain comprehensive records of guest interactions and transactions to improve service delivery and reporting.

• Handle any post-booking challenges or rescheduling requests efficiently and with empathy.

• Collaborate with marketing and sales teams to support promotional activities and customer retention strategies.

• Continuously identify areas for process improvements and suggest solutions to enhance guest experience and operational efficiency.

Required Skills and Qualifications

• Bachelors degree or equivalent experience in Hospitality, Customer Service, Tourism, or related fields.

• Exceptional verbal and written communication skills in English.

• Proficiency in using booking platforms, CRM software, and Microsoft Office Suite (especially Excel and Outlook).

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Customer-centric mindset with problem-solving abilities and attention to detail.

• Comfortable working in a fast-paced virtual environment, handling multiple guest interactions simultaneously.

• Ability to work independently as well as collaboratively within a team.

• Basic technical aptitude to assist guests with virtual platform usage.

Experience

• Minimum of 2 years experience in customer service, guest coordination, or hospitality-related roles.

• Previous experience in virtual tour coordination, travel coordination, or support roles is highly desirable.

• Experience working remotely or in a virtual support role is an advantage.

Working Hours

• Full-time position with flexible working hours to accommodate guest needs across different time zones.

• Typical shifts may include weekdays, with occasional weekends or evenings based on business demands.

• Remote work setup supported, requiring a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Deep understanding of virtual tour technologies and online booking processes.

• Ability to remain calm and professional in high-pressure situations.

• Strong interpersonal skills to build rapport and trust with guests.

• Analytical skills to interpret feedback and recommend improvements.

• Time management skills to meet deadlines and handle scheduling effectively.

Benefits

• Competitive salary package with performance-based incentives.

• Opportunity to work remotely with flexible scheduling.

• Professional development and training programs.

• Supportive and collaborative team environment.

• Health and wellness benefits (where applicable).

• Access to cutting-edge virtual tour technologies and tools.

• Career growth opportunities within Houston Skilled Consultancy.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in empowering our employees to grow professionally while delivering exceptional service to our clients. Joining our team means becoming part of a forward-thinking company that values innovation, customer satisfaction, and teamwork. We are committed to creating a positive work culture where your skills and ideas will be valued, and your career goals supported. If you thrive in a fast-paced, tech-enabled environment and enjoy helping people experience the world virtually, this is the perfect opportunity for you.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter detailing relevant experience and motivation for the role to us. Please use the subject line: Application for Virtual Tour Coordinator.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Houston Skilled Consultancy is an equal opportunity employer and encourages diversity in the workplace.